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“"It's a battered old apartment building!"” 2 of 5 stars
Review of BEST WESTERN Grand Hotel Les Capitouls Toulouse

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BEST WESTERN Grand Hotel Les Capitouls Toulouse
4.0 of 5 Hotel   |   29 Allees Jean Jaures, 31000 Toulouse, France (Belfort)   |  
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Ranked #85 of 135 Hotels in Toulouse
Oxford, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“"It's a battered old apartment building!"”
2 of 5 stars Reviewed 1 week ago

I didn't really feel like i was staying in a hotel here. I think this has been converted from an old apartment building. The small room had a kitchen sink in it! The carpet was battered, as were the walls. The breakfast was a bit cheap. But the lady working reception (and the bar!) was lovely and the location is really good; right in the middle of Toulouse. Wifi was free but slow. I will be travelling to Toulouse often and i think I'll try somewhere else next time.

Stayed April 2015, traveled on business
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9 reviews from our community

Traveler rating
    2
    3
    1
    2
    1
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Families
0
2
1
4
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Date | Rating
  • English first
  • French first
  • Any
English first
Seoul
2 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 21, 2015

Stayed here for husband's business trip and a mini vacay for me in February. We stayed on the fourth floor, away from the elevator about the middle of the floor, I think 407? It's where the hall bends. The hotel itself is a converted mansion, so the rooms and halls are small and narrow. I would probably give the hotel building itself a 3 because it is fairly outdated, but the staff make this hotel a 4. Friendly and helpful staff who speak English with no problems and are not reluctant to speak to you in English as others french I've run into.

The hotel is good for both business and vacationers. Morning breakfast is good and stays open til 10am. I think they bake the breads there bc I was able to smell fresh bread from my room at 5am. They also have an earlier breakfast - convenient for those business people who have to eat and go before 6am.

The hotel is right in front of the airport shuttle, metro lines and city tour bus at Jean Jarres stn. It's a short walk from the the city center, shops and food. There are also two grocery stores near by.

Stayed February 2015, traveled on business
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Best Western H, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review, 4 weeks ago
Dear ,

Thank you for completing the survey regarding your recent stay at our property. Thank you to congratulate our staff, they are very important for us and, sure, the hotel needs refurbhisment and we will be do them next months. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 05 34 41 31 21.

Thank you again for taking the time to complete the survey. Yours sincerely,

Pedro GOMES
Direction
BEST WESTERN Hotel Les Capitouls
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff, United Kingdom
Top Contributor
158 reviews 158 reviews
31 hotel reviews
Reviews in 45 cities Reviews in 45 cities
116 helpful votes 116 helpful votes
5 of 5 stars Reviewed January 29, 2015

I stayed here recently with my wife and thoroughly enjoyed the experience. As mentioned in previous reviews it is ideally located for transport, Metro, railway and Airport shuttle, there are plenty of bars and restaurants in the vicinity with an Irish bar for rugby lovers two doors away. A continental breakfast is available but we preferred to stroll down to Marche Victor Hugo and eat at one of the little bars or cafes there. Lots of places of interest are within walking distance. Our room was more than adequate for our needs, quite roomy with separate bathroom and toilet, television, hair dryer and even an iron and ironing board provided. Staff were friendly, helpful, informative and efficient. A very nice hotel to stay at.

  • Stayed January 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about BEST WESTERN Grand Hotel Les Capitouls Toulouse

Address: 29 Allees Jean Jaures, 31000 Toulouse, France
Phone Number:
Location: France > Midi-Pyrenees > Haute-Garonne > Toulouse > Belfort
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#24 Luxury Hotel in Toulouse
Price Range (Based on Average Rates): $
Hotel Class:4 star — BEST WESTERN Grand Hotel Les Capitouls Toulouse 4*
Number of rooms: 55
Official Description (provided by the hotel):
This hotel, installed in a former private home, resumes the spirit of Toulouse and is just off the Place du Capitole close the main subway station. This authenvity is emphasised by the photographs of Stéphanie Wilain de Leymarie, wich show off the beauty of the pink city. ... more   less 
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Also Known As:
Best Western Hotel Toulouse
Best Western Toulouse
Toulouse Best Western

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