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“Perfect location” 4 of 5 stars
Review of Crowne Plaza Toulouse

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Crowne Plaza Toulouse
5.0 of 5 Hotel   |   7 Place du Capitole, 31000 Toulouse, France (Saint Rome)   |  
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Ranked #23 of 135 Hotels in Toulouse
Los Angeles, California
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“Perfect location”
4 of 5 stars Reviewed October 28, 2013

In the city center. Close to many walkable restaurants. The room was small but had very high ceilings which were impressive. It was a quiet room ( even during a fete that was taking place outside) and the bed was comfortable. The only odd thing was that we had to go up/down a few stairs to get to our room so having large luggage was a pain. Otherwise, will return

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLSFR, Guest Relations Manager at Crowne Plaza Toulouse, responded to this review, November 12, 2013
Dear DVFoodie,
We are grateful for your comment and are happy we could make your stay comfortable. Please do not hesitate to get back to us upon booking your next trip so that we can make sure to allocate you a room without the few extra stairs. We only have very few rooms with this set up, out of the 162 rooms available in the hotel, so we shall be able to accommodate you.
We look forward to having you back again.
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431 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
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English first
houston, texas
Top Contributor
110 reviews 110 reviews
64 hotel reviews
Reviews in 65 cities Reviews in 65 cities
140 helpful votes 140 helpful votes
4 of 5 stars Reviewed October 10, 2013

Toulouse is actually a small city. This hotel is at its heart, right on the square. Easy walking distance to the metro, sight seeing, restaurants. The hotel meets all Crown Plaza standards. The rooms were adequate in size, comfortable, clean; bedding was good and mattress firm. The staff has excellent command of English. Book early for a reasonable rate.

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLSFR, Guest Relations Manager at Crowne Plaza Toulouse, responded to this review, November 12, 2013
Dear Sir, Madam,

Thank you for your feedback. We are happy you enjoyed our city and the standard offered by our hotel. We hope to welcome you back again soon and would like to invite you to contact our hotel reservation department at hicptoulouse@alliance-hospitality.com to do so.
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Brisbane, Australia
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 9, 2013

The staff were very courteous and helpful and our room was spacious and clean. Breakfast was delicious and had good variety. My only complaint with this hotel is that the Club access is not worth paying for. It was the worst food and variety of drinks were really poor. The lounge area is not welcoming at all. I wouldn't offer that level of accommodation unless you can live up to the standard that is required.

On the plus side, there was a laser lighting competition on the wall of the buildings in Place Capitol e and we sat at our window and watched this amazing show put to music as well. I saw it for the two nights we were staying at the hotel. Now, that was a bonus!!

Room Tip: A room on the Square is great for people watching but it can be a bit noisy at night with the window...
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  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLSFR, Guest Relations Manager at Crowne Plaza Toulouse, responded to this review, November 12, 2013
Dear Silverfox,
We are glad you enjoyed the courtesy of our staff, the location and the many activities available in Toulouse.
Please trust that we very much appreciate your feedback. It will be reported to our General Manager so that we can find ways of improving our club lounge.
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Shanghai, China
Top Contributor
93 reviews 93 reviews
53 hotel reviews
Reviews in 50 cities Reviews in 50 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed October 9, 2013

I have stayed at several hotels in Toulouse and they have all been "so French". The Crowne Plaza offers a different and more general European feeling. Great beds, big rooms, clean, friendly, big bar, great location and not expensive. I paid €118 per night.

Stayed October 2013, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLSFR, Guest Relations Manager at Crowne Plaza Toulouse, responded to this review, November 12, 2013
Dear Michael W,

Thank you for taking the time to write such a lovely feedback. We hope to welcome you again very soon.
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Cambridge
Senior Contributor
27 reviews 27 reviews
25 hotel reviews
Reviews in 22 cities Reviews in 22 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed October 7, 2013

Our 1st hotel for long awaited break in South West France. Arrived early and the attentive staff kindly checked us in early before we went to a Stade Toulousain rugby match. Staff and concierge were very helpful and knowledgable. Lovely rooms and great location by Place Capitole in centre of Toulouse. Comfy beds and all round great overnight stay. Will go back and stay again.

Room Tip: Select a room that does not face the main square as it can get a bit noisey on a weekend night.
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLSFR, Guest Relations Manager at Crowne Plaza Toulouse, responded to this review, October 8, 2013
Dear Sir, Madam,

Thank you for taking the time to share your experience with us. We are happy our room, service and location allowed you o enjoy your stay. We hope to welcome you back soon to renew this positive experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlottesville, Virginia
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed October 4, 2013

We didn't expect a great boutique experience but stayed in this hotel because it was the facility selected for a conference. Other reviewers were correct; the location at the Place du Capitole is excellent. However, that is the best I can say. Stay here only if you like nondescript blond and mauve furnishings, outside noise until the wee hours, and rude staff (except for Virginia, who was wonderfully helpful).

  • Stayed October 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLSFR, Guest Relations Manager at Crowne Plaza Toulouse, responded to this review, October 8, 2013
Dear Mr Mspayne,

We would like to thank you for your feedback. We are sorry you did not enjoy our hotel’s furniture and we have reported your full feedback to our hotel management.
While I am sure Virginia will be very pleased to hear she could be of assistance we will make sure to touch base with our teams so that we can improve our service.
Finally, we shall be happy to have the opportunity of welcoming you back in a quiet room overlooking our inner patio.
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Jakarta, Indonesia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed September 25, 2013

I went here for a business trip but later my 2 families member joined, for a room for 3 people they dont provide triple room, therefore the sharing was not good. The cleanliness is 5-star class but a bit lack of facilities (e.g: Pool) also got excellent meeting rooms for business. Lots of other tenants are here for business too.

Room Tip: choose 1-2nd floor rooms because it's recently renovated and non-smoking
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  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLSFR, Guest Relations Manager at Crowne Plaza Toulouse, responded to this review, October 1, 2013
Dear andikabr,

Thank you for taking the time to share your experience of our facilities. We are happy you liked our meeting room and the cleanliness of our hotel.
Hoping to welcome you back in the future, we would like to inform you that we do offer connected rooms.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Toulouse

Address: 7 Place du Capitole, 31000 Toulouse, France
Phone Number:
Location: France > Midi-Pyrenees > Haute-Garonne > Toulouse > Saint Rome
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#14 Luxury Hotel in Toulouse
#18 Business Hotel in Toulouse
#19 Romantic Hotel in Toulouse
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza Toulouse 5*
Number of rooms: 162
Official Description (provided by the hotel):
The Crowne Plaza Toulouse Hotel is situated 15 minutes from the International airport Blagnac, in the heart of the pink city, on one of the most beautiful square in Europe, the Capitole square.Our establishment is one of the prestigious of the town. From our hotel, you can visit the St Sernin Basilica, the Augustins museum, the entire monastery of the Jacobins or to make a getaway along the banks of the Garonne and the Canal du Midi.The Crowne Plaza Toulouse Hotel has 162 rooms which 113 non-smoking rooms, suites and executive rooms elegantly decorated with views on our Patios or on the Capitole square.Our Gastronomic restaurant called L Autan-tic invites you to a discovery on the best French traditional dishes. For those who are looking for a light cooking, our Summery Restaurant, The Grand Patio proposes salads and provençal grills. And to finish your evenings, the Plaza Bar welcomes you to spend Jazzy nights every Tuesdays and Thursdays.Our 300 m Seminar Spaces equipped with a Wifi internet access that constitutes a ideal surrounding to organise all your events. ... more   less 
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Also Known As:
Crowne Plaza Toulouse Hotel Toulouse
Toulouse Crowne Plaza

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