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“Ok but not impressed” 2 of 5 stars
Review of Citadines Toulouse Wilson

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Citadines Toulouse Wilson
3.0 of 5 Hotel   |   8 Blvd. de Strasbourg, 31000 Toulouse, France (Belfort)   |  
Hotel amenities
Ranked #91 of 135 Hotels in Toulouse
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“Ok but not impressed”
2 of 5 stars Reviewed January 7, 2013 via mobile

The room was well equipped with the kitchenette and it was in a good location. However, the window was broken and wouldn't close properly so the noise and the cold were let in. The hotel breakfast was the worst I have seen in France with very limited choice for the price.
Would be very disappointed if I had paid full price for the room!

  • Stayed December 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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91 reviews from our community

Traveler rating
    9
    28
    23
    21
    10
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
France
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 9, 2012

I booked the room through Latebookings.com so I was half expecting to be allocated a noisy room, small, etc but we were very pleasantly surprised. A twin room with kitchenette, bathroom and separate loo, all quietly tucked away at the back of the hotel on the first floor. We didn't really encounter many staff but those we did were friendly and courteous, it was all we needed for a one-night visit to the Christmas market.
If I were to be a bit nit-picky, then the bathroom could probably do with a deep steam clean and the paintwork could be redone but all in all a very comfortable room.
I recommend the hotel for anyone wanting to be in the bustle of central Toulouse (a beautiful city, by the way) with the option of self catering if you want it. There is an Intermarche just next door with all your daily needs and many excellent restaurants very close by.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Leicester, United Kingdom
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 18, 2012

I stayed here with a group over to watch the Rugby at Toulouse. In my opinion this aparthotel is a bargain. It might not be luxurious but it was clean, functional and brilliantly located. The breakfast is pretty good by continental standards, you can have a boiled egg in addition to the standard continental fayre and you can take breakfast as late as 10am (10.30 at weekends). I don't know waht people who have slated this place were expecting, but if you want a simple, clean apartment that gives you the option of cooking for yourself, but is also surrounded by good eating and drinking options then this is perfect. 100 yards away is The Melting Pot which is a very british/irish bar with a friendly atmosphere and rugby mad, and Le Piazza Papa also a sand wedge away was a great place for food with a great choice and very friendly staff.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Toulouse
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 28, 2012

I chose to stay in an apartment as I love cooking for myself, and being single, find it tedious going to restaurants alone for every meal. Also I have lots of likes and dislikes that cannot be catered for very easily in France so what better than to stay in Citadines, central Toulouse. I was able to walk absolutely everywhere, added to that a brilliant supermarket next door with long opening hours, and free Internet access and a decent bed and TV and for me - the highlight was a dishwasher. I hate washing up. I never wash up at home so why go on holiday and wash up. I also liked the fact that everything was included in the kitchen - including proper cutting knives, a bread board, and tin opener and of course the ubiquitous wine opener. All utensils were of high quality and everything in the kitchen and bathroom was spotless.
The staff were brilliant and extremely helpful at all times.

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Easytobook.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
toulousewilson, General Manager at Citadines Toulouse Wilson, responded to this review, September 13, 2012
Thank you for your compliments about our serviced residence during your recent stay. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We are happy to hear that you have enjoyed our facilities and service. We hope you will stay with us again.
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Toronto, Canada
Top Contributor
231 reviews 231 reviews
73 hotel reviews
Reviews in 87 cities Reviews in 87 cities
164 helpful votes 164 helpful votes
4 of 5 stars Reviewed July 2, 2012

We have stayed at Citadines elsewhere and like the format because you can make your own breakfasts and eat meals in when you wish. The studios have a stove top, fridge, dishwasher and plenty of dishes and cutlery. In France you can always buy excellent take away food, especially in markets, add your own bottle of wine and you can then eat very well for much less than in a restaurant. We usually eat out and in on alternate days when we stay at Citadines.
The Toulouse version had friendly staff, was well equipped and very convenient for the magnificent Victor Hugo market (6:00 a.m. to 1:00 p.m. - closed Mondays) and a supermarket right next door. Overall, it matches Citadines we have frequented in Paris, Bordeaux and Barcelona.

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Citadines Toulouse Wilson, responded to this review, July 16, 2012
Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. I will share your compliments with my colleagues. Thank you for sharing your experience and we look forward to welcoming you again
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Newcastle upon Tyne, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed June 3, 2012

I booked the Citadines hotel in Toulouse for a short break with my husband. We wanted to get a taste of Toulouse but wanted the freedom to cook our food if we fancied it. The hotel is really easy to find and is right on the edge of the best of the city. It's also close to the railway station and a metro stop is just yards away.
The staff were really polite and friendly and after a delay in getting our room cleaned we received a free upgrade from a studio to a one bed apartment. Free hot drinks were available in the lounge during our stay.
The room was basic but clean with a small kitchen which included a microwave and dishwasher. For the price I wouldn't have expected anything high quality and the room met our needs very well.
The room could do with a revamp and was a bit dated but all in all we were pleased with the hotel and would stay again.

  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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toulousewilson, General Manager at Citadines Toulouse Wilson, responded to this review, June 7, 2012
Thank you for choosing Citadines Toulouse-Wilson as your accommodation during your holiday in Toulouse. It is always encouraging for us to learn that our valuable residents are satisfied with our service. We hope that we will have the pleasure of welcoming you again in the near future.
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Petersfield, United Kingdom
Top Contributor
225 reviews 225 reviews
126 hotel reviews
Reviews in 131 cities Reviews in 131 cities
443 helpful votes 443 helpful votes
2 of 5 stars Reviewed May 30, 2012

The photos on the Citadines website bear only a passing resemblance to the rooms themselves. On arrival I was shocked to see how basic the room was, only just above the level of a student study-bedroom in a hall of residence. The whole business of having to fold out the sofa bed and find the pillows etc after a long day would test the sense of humour of even the most seasoned traveller.

As others have noted, the room is only serviced once every 7 days and there is a limited set of towels to last this duration. I was there only 2 nights luckily and would object violently to having to stay there any longer. The decor in the room was basic and faded with billious yellow walls and stained carpets, not really compensated by the provision of a modern TV (only 1 or 2 English channel anyways - including the unstintingly tedious BBC World). Aircon was provided and seemed effective.

Breakfast was predictably rudimentary but adequate. Staff at the hotel were helpful enough and seemed vaguely apologetic for the tawdry rooms they are responsible for. The location in the very centre of Toulouse is handy for a good selection of bars and restaurants. Some fellow guests reported noise problems at night but I was not disturbed even though my room faced the busy main road below.

Most of the guests seemed to be people on business trips who, like me, have fallen victim of corporate travel budget slashing and are forced to stay in down-market places like this that they would never accept on a non-work related trip.

Room Tip: Find another hotel (sorry!)
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  • Stayed May 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
toulousewilson, General Manager at Citadines Toulouse Wilson, responded to this review, June 7, 2012
We are sorry to hear that we did not meet your expectations during your stay with us.

At Citadines Apart’hotels, although some standard services are already included to the room rate, such as weekly housekeeping services, residents can choose other optional services, chargeable at nominal rates, based on their schedules and lifestyle preferences. Therefore, whether it is breakfast in the Residents’ Lounge or on your own, daily or weekly housekeeping with replenishment of amenities, WiFi in your living room or at the lobby, you can pick what you want and drop what you do not need. This is what makes Citadines different from the regular apartments or hotels that many of us may have grown accustomed to.
You may also like to know that some of our studios and 1-bedroom apartments are available as a Club Apartment in our serviced residence. They are available for an additional cost per night and come equipped with a daily housekeeping service that includes full housekeeping service twice a week and light service (e.g. making the bed, changing towels, emptying dust bins and replenishment of amenities) on other days. Continental breakfast is also included in the Club Apartment room rate.

Once again, we apologize that we were unable to make you feel more at home and comfortable during your recent stay. We would have loved to have been able to address your concerns while you were here and had the chance to make your stay more pleasant. We hope that you would reconsider staying with us again, giving us another opportunity to serve you better.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Citadines Toulouse Wilson

Address: 8 Blvd. de Strasbourg, 31000 Toulouse, France
Location: France > Midi-Pyrenees > Haute-Garonne > Toulouse > Belfort
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites
Hotel Style:
Ranked #91 of 135 Hotels in Toulouse
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Citadines Toulouse Wilson 3*
Number of rooms: 104
Reservation Options:
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Also Known As:
Citadines Hotel Toulouse

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