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“Horrible hotel” 1 of 5 stars
Review of Hotel du Chateau

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Hotel du Chateau
Route du Chateau, 46500 Rocamadour, France   |  
Hotel amenities
Ranked #14 of 20 Hotels in Rocamadour
Sydney, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Horrible hotel”
1 of 5 stars Reviewed June 17, 2011 via mobile

You kind of wonder how they got 3 stars. The room was horrible, the bed was tiny, the hotel is in serious need of an update (stuck in the 70's).
We came back from diner at 11pm and the door was lock with no way to open it yourself. We had to wake up and old lady and apologize for it.... The Internet is not working, the wifi or the computer in the lobby. When we said something we were told that it was working and when we showed them the answer was "well I don't know it's not my fault. It must be the server"....
Lack of customer service!!!!

  • Stayed June 2011
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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77 reviews from our community

Traveler rating
    15
    22
    25
    10
    5
See reviews for
10
39
2
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
brasil
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 26, 2009

the city is amasing, the hotel charming and romantic, simply loved it all.

  • Stayed August 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed June 21, 2009

We had booked a Crusader Tour to France and I looked up this hotel on trip advisor and was fearing the worse.
But we liked it and so did our tour group. It is in a perfect position and the grounds are level. We were in the main building where the reception centre is and also the breakfast room.. We were up one flight of stairs which we did walk up and down a lot, it could have been worse. It was practise for the stairs of Rocamadour. There is a large half covered pool, a paved patio and lounges in reception.

To go to dinner you need to walk a little to the restaurant but twice we had dinner out under the trees/stars. Opposite this restaurant there is a bar where we ended up after the main meal for coffee, wine and specially made iced coffee..- mention the couple from Australia if you ask for iced coffee.

From this hotel you can walk down to the medieval village with all the shops and restaurants, it is a longish pathway. You can catch the lift both both down and up from our hotel, if you do not want to walk. There is a small village you go through before the hotel which has fabulous views and also shops and restaurants..

We had no problems with the food, each meal was different followed by local cheese and desert.

Tips
1. Put in a swimming costume
2. Put in a small electic jug/birko and cups. There is no fridge so you will need powdered milk or similar, tea bags etc. There is a small supermarket near the tourist bureau in the village.
3. We found the Rocamadour village down below the best prices and regret not buying our presents/souveneirs there.
4. Make sure if you go on a tour you get a map of the area.
5. Make sure you say 'Bonjour - good day, Merci - thankyou and Aurevour - goodbye all the time to everyone who is French and you will get good service and happy faces.

I could not rate this hotel for value as it was in a bed and breakfast and dinner deal with Crusader Tours

  • Stayed June 2009, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kent, England
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed October 14, 2007

Stayed here as part of a Crusader package tour. Bedrooms very good; clean and comfortable. However the main hotel building only houses the bedrooms and lobby it seems. No facilities for a drink of cup of anything. The restaurant is a walk away as is the bar and cafe. This was the main bone of contention, Not good if the weather is poor as it was when I stayed here. Going outside to walk to dinner in the pouring rain is not ideal.

The restaurant is very pleasant but food is average, portions adequate but wouldn't suit a very big appetite! On our package there was no choice of menu unless you particularly didn't like something then often an omelette was offered as an alternative. For those not on this package there was plenty of choice. House wine was reasonable and good. Fortunately breakfast was served in the hotel proper and this was excellent. Another tour staying at the same time was not so fortunate and had to go outside to the main restaurant.

The location of the du Chateau is convenient for getting to the small town of Rocamadour. The funicular railway is just a short walk from the hotel entrance.. Those able to walk a bit further can explore the few shops closer to the hotel.

People should be aware that there is no lift.

Overall, given the choice, I probably would not return to the du Chateau. It served its purpose and was pleasant and safe.

  • Liked — Convenience - but only just!
  • Disliked — Lack of facilities - restaurant location etc.
  • Stayed September 2007
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel du Chateau

Address: Route du Chateau, 46500 Rocamadour, France
Location: France > Midi-Pyrenees > Lot > Rocamadour
Amenities:
Bar / Lounge Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool
Hotel Style:
Ranked #14 of 20 Hotels in Rocamadour
Price Range (Based on Average Rates): $
Number of rooms: 59
Reservation Options:
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