When I first arrived and looked at this hotel, I felt tired instantly. But while waiting for our room key, I let myself looked around the souvenir shop in the Hotel and found my 1st surprise, the items are very reasonable priced, and the pretty lady who attended us really friendly and kind, and give us new stuffs from her stock with boxes rather than what we picked on the displays, and she also give all 29 of my tour members, each a candle & base for the evening's candle procession at the cathedral, although only 3 of us shop in there.
Then, when I got in the room, I can see that even the furnitures and fixtures are old, but they are clean well, some of the towel are a bit yellowish from it's age, but smell fresh. I was actually surprised by the cleanliness of this hotel, whether in public area or in the room.
The staffs are indeed helpful and friendly, a girl receptionist help me with all smile when I asked for hot water to prepare 5 cups of noodle-which I brought on my journey since we were out of hot food in the TGV canteen on our trip earlier today from Paris.
Walking distance to the church is quite near and enjoyable even though elderly and guests with wheelchair might rather take the lift provided by several hotels for their guests, what a helpful idea is that ! There are so many souvenir shops along the way to the Cathedral, most of them sells the same stuffs. And lots of restaurant as well.
On our check out day, the hotel gave our group 5 rooms extension to let us clean ourselves since we leave after 13.00, that is very generous of them.
The only minor thing were maybe the key chains are too heavy for us to bring around, and if we left it in the reception, it' s hung on a wall between reception and guest sitting room, which I would rather not take risk by leaving it there, hence I took ke heavy bunch around even to the mass and procession and bath in the pilgrimage site.
I would recommend anyone to come and stay here when they are in Lourdes.
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