We stayed here last year and would never return. The rooms were tiny, the air con didn't work and they lost our booking so ignored a request for our two rooms to be on the same floor (not even adjacent just on the same floor) and they tried to overcharge us. Fortunately I kept a copy of our booking. It took 6 requests and 3visits before the staff believed the air con didn't work, and 3 days to fix. Our 2 year old had a chest infection and the heat was contributing to his ill health. The studio we were told was big enough clearly wasn't and one evening when I set up the baby monitor so I could sit downstairs after he had gone asleep to read all was fine. The next night all the bulbs were removed from the lamps and when I asked about it both in French and English I got told I couldn't sit there after 8 o clock! When I asked why I got the previous sentence repeated. Poor service and they tried to rip us off. Oh lastly, to try and use the laundry they say you can is a nightmare of timing and access. They go out of their way to make you feel unwelcome. A huge drop in standards since it opened as a citea. Not our first stay there, definitely our last.
- Official Description (provided by the hotel):
- Residence St Jean is located in the city of Lourdes, 250 metres from its sanctuary. The residence offers accommodations with an equipped kitchenette, a flat-screen TV and a buffet breakfast is available in the morning. All of the heated rooms at Residence St Jean have a private bathroom, kitchenette with refrigerator and microwave, and a flat-screen TV. There is also free Wi-Fi in the rooms. Grocers and restaurants are located less than 50 metres away. After breakfast, guests can use the free Wi-FI access available in the public areas. The residence is located opposite Lourdes Bridge and 250 metres from the grotto. The train station is 1.2 Km away. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Priceline, Despegar.com, Agoda, Odigeo, TripOnline SA and Tingo so you can book your Hotel-Residence Saint Jean reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Antipodes Resort Residence Saint Jean Hotel Lourdes