Absolutely superb front of house service.
Beautiful property. Pleasant rooms.
Magnificent pool and gardens.
Breakfast was tired and overpriced.
Ate in the restaurant one evening. Beautiful dining room. Very stuffy, slow, old fashioned service, ideal if you like lectures from the sommelier and posing. Very expensive and dull, mediocre/poor food, small choice, in small to microscopic portions.
Many guests eat out and the front desk happily provided us with a wide choice of excellent restaurants and made bookings, all within 15 minutes.
Mercues is an ideal location for a mix of relaxation and sightseeing, the Lot is much quieter and more beautiful that the eastern Dordogne, food and local wines (especially Mercues own) is excellent).

My girlfriend and I stayed at the Chateau Mercues while on vacation visiting her family in France. A castle and vineyard on a bluff, we found it to be quite romantic.
The customer service is outstanding; we were served drinks after hours, and had a swim well into 3 in the morning.
The room was rustic but refined, having exposed wooden beams along side high end furniture. We enjoyed the tub, which was deep enough for my 6’2” frame and long enough for two. The wide sides allowed for easy storage of wine and glasses.
We really enjoyed the scenic views, the historical postings around the castle, and the tour of the winery. We picked up some wine for her sister.
I never thought that staying in a castle would be accessible, but I was proved wrong and I am happier for it.

Location: Spectacular views of the valley down below. Breathtaking location.
Rooms: we were placed in what looked like the servant's quarters. Had to walk outside thru the courtyard, past the swinging kitchen staff door and walk down a flight of stairs to get to our room in the back corder. i actually think it's an embarassment for the R & C chain to actually put customers in rooms like these, especially when they charge 230+euros per night.
Food: decent food and plays nicely to the local specialty. that said, the menu didnt' change during our stay so it's tough to get excited about paying 200 euros for dinner for two with a repeat menu.
Service: These people need to be reminded that they are in the hospitality business. travelled thru 4 different cities/hotels thru France and this was by far the worst.
Overall: it's decent if you're stuck in the region and need to spend a night. i personally would not go back. very little value for money. i can deal with sub par rooms but the service level can't be excused.

We are frequent visitors to Europe, especially France, and this was one of the most picturesque hotels we've stayed at. It was built in 1212 and situated on limestone cliffs overlooking the Lot River Valley.

My wife, our two kids (4 and 6 yrs at the time) and I stayed at Château de Mercuès in July 2003. We were taking a road trip from Paris to Barcelona, via Carcassonne, and this was our second stop (the previous night was at La Chapelle St-Martin near Limoges).

Our suite had a living room, bedroom with a double bed, and bathroom with bath (no shower). The room overlooked the Lot Valley. Unfortunately we were travelling during the great heat wave of 2003, and this hotel, like many ancient châteaux, lacked air conditioning. It was at least 40 degrees Celsius (104 degrees Fahrenheit) and opening the windows was of marginal value, but at least it allowed the exchange of fresh air. Fortunately, there was a pool, which was a great way to get temporary relief from the heat.

We arrived on a Sunday afternoon and were informed the restaurant was closed. I don't recall if that was because the kitchen was routinely closed on Sundays, or if it was due to renovations or other extraordinary reasons. In any case, we had to go to Cahors to find fast-food to bring back for dinner. (Our kids were too tired to go to a restaurant and anyways it would have been a challenge to find a kid-friendly one open on Sunday night.) Fortunately I found a McDonald's, which provided just what we needed to get through the night.

We had breakfast the following morning in the room, which was excellent.