I found this hotel had a room available upon checking online one evening. However,the next morning, when my travel plans had been finalised and i tried to actually BOOK a room the website advised me that there were no longer any rooms available. I therefore booked a room at another hotel.
I was somewhat confused, as, a short time later, i received confirmation of my booking, by email and by text message.
I proceeded to email the hotel explaining the above circumstances.
On arriving in Perpignan, as a matter of courtesy, i called in to the hotel to ensure no room had been booked in my name.
Unfortunately, it had. So i advised the manager, who was working on reception (again !!!...in person this time !!!) of the same circumstances that i had already explained to him by email (to which i had still not received a reply)
He took my mobile phone number and promised to ring me back the following day.
Six days later, i have received no phone call and no reply to my email.
I have however today noticed from my bank statement that i HAVE been charged for the room.
If my experience of such poor customer service is anything to go by, i am glad that i did not end up staying at this hotel.
(the hotel i DID stay at was the Hotel Aragon, which was first class !)
- Official Description (provided by the hotel):
- Some ideas to present the location of hotelIn English :Located 2 km from the city center of Perpignan and its Palais des Congrès (congress center), and 5 minutes from the Palace of the Kings of Majorca, the Hotel Kennedy welcomes you all year.If you need a place to stay near the beaches of the Mediterranean - the resort of Canet en Roussillon is 15 km away. If you need a cosy and friendly place for business trips: Hotel Kennedy will satisfy you.The hotel is located between the Pyrenees Mountains and the Mediterranean Sea , but it is also only 36 km from the Spanish border.We look forward to welcoming you during your business and leisure stays.Conveniently close to the city center of Perpignan, Hotel Kennedy is the ideal place for your stay in Catalunia. Dreaming of a romantic interlude at the edge of the Mediterranean and an enabling environment to work for your business trips? Hotel Kennedy takes care of everything .At the heart of this Northern Catalan city, Hotel Kennedy welcomes you for your discoveries and cultural escapades in a family atmosphere . Located not far from the five centuries old summer residence of the kings of Majorca, you will discover our culinary and wine traditions , and if it has enchanted you extend your stay by a visit to Perpignan’s bigger Southern sister Barcelona.Embark on a trip to Northern Catalunia with the team of the Hotel Kennedy Perpignan. Lovers of the sea and / or mountains , here you will not have to choose : we offer you both. You can enjoy our continental breakfast on the terrace in the heart of town, lunch on the snowy peaks of Capcir and aperitif on the beaches of Canet in the same day .For your relaxing weekend , think about Kennedy Hotel !Its team is at your service to make your stay in Catalunia unforgettable. ... more less
- Reservation Options:
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