We arrived at the hotel at 12. to be advised that the room was not ready and we could wait by the pool it would be about an hour and that they would come and get us when it was ready. We decided this did'nt seem to bad, after about an hour and a half of waiting we went to see what the hold up was, whilst waiting to speak to the receptionist an older gentleman was being told that there was a problem with his room and it was flooded? ( seems like the overbooking gremlin had raised it's ugly head again) the receptionist was tryinig to explain in broken english directions to the hotel that they had managed to squeeze them into...
I then asked if our room was ready to be told the cleaners were doing the best that they could, and it would probably be about 5pm? When I told her we were told 1pm she said you must have misunderstood - so I went back to the pool to continue to wait, my husband was watching the world go by from the rooftop and said to me (about an hour later) is'nt this that man again who had been given the directions to another hotel? When I looked it was I went down to see what was happening, he had been driving around and could not find the hotel she had found them, she was trying to explain and draw a map for him.I did feel realy sorry for them.
When I asked again about our room it was at last ready. When we opened the door we could'nt believe the room was grotty, the sheets were marked, the pillows were non existent the bathroom window was filthy dirty it was the pits, but as we were only there one night it had to do.
In my opinion avoid it if you can!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.