My partner & I booked a much-need overnight stay at Le Patio 34. Prior to arrival the email communications with the property were helpful. We specifically asked about dinner and was told that, on the evening we were going to stay, they could recommend a local restaurant. In our confirmation email, we arrange a specific bedroom and also a dinner reservation for 8pm at the recommended local restaurant.
We had great day out in Montpellier, a fascinating city steeped in history and wonderful architecture. Looking forward to our overnight break & dinner, we arrived at Le Patio 34 (15 miles west of the city) and was immediately surprised by its location, down a small lane in the middle of nowhere and close to an industrial estate.
Le Patio 34 has an electronic gates so we rang the bell, no answer, rang the mobile number listed on the gate (for instances when the bell is not answered) and no response, so we rang the bell again which was then answered, explained that we had a reservation and the owner (we assume) opened the gate. We drove inside and no one came to greet us, there was no signage at all to direct guests to the entrance/reception and so we wandered around and found an entrance whereby the owner appeared.
With very little in the way of a welcome, we were shown up a very steep and narrow external staircase to a external corridor where the bedrooms were located - outside of each bedroom door was an ashtray filled with used cigarette butts, absolutely filthy!
The owner, trying the handle of the first door he came to (and not the room we had booked) realised it was locked and, not having any keys, we were left to wait until said keys were located. On entering the room, which in itself was clean, tidy and appeared well equipped, we asked where the local restaurant was as we could not see any on the way through the nearby village. The owner then informed us that no restaurants were open that night locally and that night and suggested the 15 km drive back to Montpellier!
We could not believe it, the sole purpose of this overnight stay (our last available opportunity for such a break for six months) was to have a relaxing evening where we did not have to drive anywhere. We asked the owner why, if he knew no restaurants would be open, he had not called or emailed us and we could then have eaten lunch or a meal before we arrived. He response was simply "I supposed I could have" (or words to that effect).
So we decided to not to stay and explained to him why – he appeared to not care less, followed us to the car, opened the electronic gate and walked away from us without so much as a word.
On returning home (we live in France) we sent an email saying how disappointed we were with the reception we had received and, more importantly, for telling us when we booked that a local restaurant would be booked for us and then not informing us that this was not possible - his response, one line "I am sorry that you took it that way".
So if it is service with a smile you are seeking certainly don't bother making a reservation at Le Patio 34 - and be sure you eat before you arrive if you do!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.