A big disappointment from the start. Male host very unwelcoming on our arrival. Made to feel we were unexpected. No airport shuttle as advertised, just told to get a bus as it was cheap. Our room was the top floor and felt very old fashioned, cramped and dusty. Kept hitting my head as ceilings so low. I am sure this would suit a family on a budget but I would more than happily pay twice as much to stay elsewhere. After reading all the reviews on this B and B we were sold on the levels of customer service and the hosts charm. Well this was non existent. We didn't even see the female host. Breakfast was 1 croissant and a hard bit of bread and the previous guests unused milk. We did not try any of the jams as did not fancy a brown tomato paste on our croissants. On our departure there was no 'thank you for staying' or 'safe journey', just directions to the bus stop. Sadly the host alone tainted our stay in Carcassonne which was a great shame. We stayed out as long as possible so we didn't have to spend any longer in the rooms. For the price we paid, we wished we had spent another £50 to stay in a much better hotel with actual customer service. But instead were made to feel as unwelcome guests in a strangers house.
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