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“Excellent service and food” 5 of 5 stars
Review of Hard Rock Cafe France

Hard Rock Cafe France
14,Boulevard Montmartre, 75009 Paris, France (Opéra)
01 53 24 60 00
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Ranked #2,361 of 13,448 Restaurants in Paris
Cuisines: American, Bar
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Restaurant details
Good for: Families with children, Bar scene, Large groups
Dining options: Breakfast/Brunch, Lunch, Dinner, Reservations, Late Night, Dessert
Neighborhood: Opéra
Reviewer
4 reviews 4 reviews
4 restaurant reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Excellent service and food”
5 of 5 stars Reviewed January 9, 2013 via mobile

Delivers exactly what you expect!! I have visited hard rock cafe's all over the world from Las Vegas to Amsterdam and this in my top 3! We were seated within 15 minutes Service was excellent food was gorgeous and all in a great atmosphere with great music and great cocktails!! We loved it!!

    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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Jonathan W, General Manager at Hard Rock Cafe France, responded to this review, January 23, 2013
Thankyou for your very positive comments on Hard Rock Cafe Paris, it`s always good to hear from our fans new and old !!
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871 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
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Sydney Australia
Top Contributor
152 reviews 152 reviews
87 restaurant reviews
Reviews in 43 cities Reviews in 43 cities
204 helpful votes 204 helpful votes
“Good for a break in the day for tourists”
3 of 5 stars Reviewed January 3, 2013 via mobile

Better than London, larger and the food tasted fresher. Good fajitas and salads, service typically hardrock.....when you need a waiter tgey seem be have gone missing.

Was this review helpful? Yes 1
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
uxbridge
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Awful experience!”
1 of 5 stars Reviewed January 3, 2013 via mobile

We are an easy going group of people and rarely complain but this whole experience was awful! Went to the HRC Paris on 1/1/13. It was busy but was told a table would be an hour so decided to wait. 1 1/2 hours lated and €150 on drinks, we were sitted. Ordered 6 starters, they had run out of 2 of the 6. We were told about 1, the other just never arrived. Oh well, just take it off the bill we said. We then waited 45 minutes for the mains to arrive, when they finally came they were all stone cold and they all had mash as they had run out of chips! We werent even asked before they arrived if we wished to change our order or if mash was ok. An absolute nightmare. We left. Needless to say my complaint is in the post.

    • 1 of 5 stars Food
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Jonathan W, General Manager at Hard Rock Cafe France, responded to this review, February 22, 2013
I`ve seen the comments on trip Advisor on your experience at The Hard Rock Cafe Paris and it saddens me that we did not live up to, by far, the service that we are renowned for throughout the world. I take these comments very seriously and I and my team will strive to share with the whole team to correct these mistakes, so they do not happen again. Thankyou for taking the time to let us know what we can improve on.
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Boulder, Colorado
Top Contributor
129 reviews 129 reviews
46 restaurant reviews
Reviews in 42 cities Reviews in 42 cities
82 helpful votes 82 helpful votes
“Why Paris Pass Here?”
2 of 5 stars Reviewed January 2, 2013

I purchased a Paris Pass through Rail Europe. When I got the voucher it said I had to go to Hard Rock Cafe to pick up the pass. What a hassle. Then we got there and were told we had to get at the back of the LONG line to get our pass. What a scam! We had to wait 30 minutes and that was fighting off all the people who kept trying to cut in front of us in line.

Visited January 2013
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jonathan W, General Manager at Hard Rock Cafe France, responded to this review, January 23, 2013
I am sorry your experience was not as you expected for the recupertion of Paris Pass, this is a service we offer on top of our own products whereby we hope to have people pass through our shop and purchase some gifts. Unfortunately during certain periods of time there is a large affluence in the shop so processing these cards is not as rapid as other periods.
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Senior Reviewer
7 reviews 7 reviews
3 restaurant reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Great even for New Years Eve”
5 of 5 stars Reviewed January 2, 2013 via mobile

We have been to many Hard Rock Cafes worldwide so when we heard Paris had one we had to try it. We went on New Years Eve around 7pm expecting it to be busy but only ended up waiting 30 minutes. The shop was at the entrance which was over crowded with people just browsing and you couldn't get to the tills to purchase items. The service was quite fast with the waiters speaking good English. The food was delicious as usual. Not one of the best Hard Rock Cafes but it was still a good experience.

    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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