My partner arrived here the day before I did and paid an extra €30 to upgrade the room, when i got there the next day our room smelt of vinegar, the air conditioning was leaking, the paint was peeling from the bathroom door, the hair drying fell apart every time you touched it, there were stains all over the carpet, tiles in the bathroom were cracked and the wifi wouldnt stay connected (last one not a biggy i know). Also they maid hadnt cleaned our coffee cups from that morning.
I went to see the manager who apologised profusely and said that the money we paid for an upgrade was only for a larger room, which this one didnt actually seem any larger and he said to go out for the day and by the time we got back, our luggage would be moved to their prestige room at no charge and he gave us 2 free drink vouchers for the bar. It seemed very generous until we got home and the hotel had charged us for the drinks in the bar despite not even mentioning those charges on check out at all.
All in all this is a shoddy run hotel, with bad maid service and the rooms are in desperate need of an upgrade!!
- Official Description (provided by the hotel):
- Hotel with 236 airconditioned rooms, located near the Gare du Nord (Eurostar & Thalys), Stade de France (5min), Paris Nord Exhibition Centre (15 min), Roissy & Le Bourget airports (20 min). Dedicated to business & leisure, this hotel will seduce you withits high level of services. ... more less
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- Also Known As:
- Mercure Paris Terminus Nord Hotel Paris