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“Dissapointing!” 2 of 5 stars
Review of Mercure Paris Terminus Nord

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Mercure Paris Terminus Nord
4.0 of 5 Hotel   |   12, Boulevard de Denain, 75010 Paris, France   |  
Hotel amenities
Ranked #968 of 1,797 hotels in Paris
London, United Kingdom
1 review
2 helpful votes 2 helpful votes
“Dissapointing!”
2 of 5 stars Reviewed July 11, 2014

Good location for Eurostar and metro, but unfortunately very poor for a Mercure!!
On arrival was advised that our room had been cancelled, but were given a front view room which we had to change due to the big staines on the dirty carpet and black marks on the ceiling. The net curtains very dirty , the paint work and wallpaper depressing and the toliet was seperate from the bathroom with no wash basin!!
The second room was slightly better..stil had staines on the carpet, but there was a disgusting blood bogie stuck to the tiles in the bathroom, obviously not been cleaned!! The toilet seat was stained, the wash basin scratched and stained and there were hairs around the bath!!
We didnt opt for the 17 euros each breakfast as it seemed well over priced for continental breakfast!
The bar closes at 9.30 pm on week days!!
Lots of choice of restaurants in the vicinity, but all overpriced!!
The best thing about this hotel was the 2 minute walk to the Gard De Nord station to get home!!

Room Tip: Bring a pair of marigolds with you, bleach and bathroom cleaner! Dont walk barefoot on the carpet...
See more room tips
  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean-Louis D, Directeur général at Mercure Paris Terminus Nord, responded to this review, July 18, 2014
Dear Guest,

Thank you very much for sharing your hotel experience you had with Mercure Paris Terminus Nord with others here on TripAdvisor.

We were very pleased to read that you enjoyed our proximity to the Gare du Nord.

On the other hand, we truly regret your disappointment regarding the condition of your room. Comfort of our guests being our main priority, be assured that your comments have been shared in details with the department heads and all staff concerned in order to ensure appropriate action will be taken to provide the best in accommodation and service for your next stay with us.

Please also note that our bar “The Gloden Arrow” is closing at 11:30 pm from Tuesday to Saturday and is closing exceptionally at 9:30 pm on Monday.

By hoping that we will find back your trust and will have the chance to welcome you another time.

Kind regards,

Jean-Louis Descoins
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,125 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (127)
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English first
Towcester, United Kingdom
Senior Contributor
42 reviews 42 reviews
20 hotel reviews
Reviews in 25 cities Reviews in 25 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed July 8, 2014 via mobile

A bit tired for a mercure, but for paris i would recommend this hotel.
Don't expect to be blown away but do expect a good level of service, clean rooms and a very convenient location. Directly opposite Gare du Nord it,s ideal for late paris arrivals with 24 hr reception. Plenty of good places to eat within the immediate vicinity at varying price points.

Stayed June 2014, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean-Louis D, Directeur général at Mercure Paris Terminus Nord, responded to this review, July 14, 2014
Dear Guest,

Thank you very much for sharing your hotel experience you had with Mercure Paris Terminus Nord with others here on TripAdvisor.

The fact that you mention that you recommend our hotel to stay in Paris means a lot to us!
We love to read that you enjoyed our good level of service and our convenient location !

We hope to have you back soon with us.

Kind regards,

Jean-Louis Descoins
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur
Top Contributor
362 reviews 362 reviews
121 hotel reviews
Reviews in 110 cities Reviews in 110 cities
407 helpful votes 407 helpful votes
4 of 5 stars Reviewed July 6, 2014

Read some of the reviews and knew from previous experience with an enforced layover in Paris when we were put up by Eurostar in a nearby hotel, that we could be in for a rough ride!
However having paid a rack rate of 200 Euros for a privilege room I was pleasantly surprised by the standard and size of the room we were given on the 5th floor.
Yes some of the fixtures in the room were chipped and some signs of wear in the bathroom sink and floor tiles but overall it was of a good standard. Pluses were the coffee machine and kettle / tea and complimentary soft drinks in the small in room fridge. Bed was a good size and we slept well for the one night we were there. Room 526 overlooked the front of the station and had a small balcony onto which you had access through the three sets of French windows. Slight ingress of traffic noise and emergecy sirens but nothing to write home about...There is air con in the room which was adequate.
Took breakfast and paid 17 Euro which was reasonable as you get a full buffet, cereals, juices, bacon / sausage & scrambled / boiled eggs & a cold meat / cheese station. Nice breakfast room overlooking the front.
Also had a drink in the bar, good selection & reasonable prices...overall a very good stay, we came here from another Paris hotel where we had a very good stay as it was handy for the Eurostar and also for a walk up to the Sacre Coeur & Montmartre.
Staff we encountered were all friendly, the area can be dodgy at night as it has become a melting pot for all sorts of characters but for a short stopover it was no problem...well recommended..

Room Tip: Privilege room overlooking station, 5 th floor
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  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean-Louis D, Directeur général at Mercure Paris Terminus Nord, responded to this review, July 14, 2014
Dear Guest,

Thank you very much for sharing your hotel experience you had with Mercure Paris Terminus Nord with others here on TripAdvisor.

We love to read that you enjoyed the comfort of room 526 and the breakfast room overlooking the beautiful front of the station Gare du Nord !

We thank you for your recommendations and compliments that have been shared with the entire team.

We hope to have you back soon with us.

Kind regards,

Jean-Louis Descoins
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Curitiba, PR
Top Contributor
57 reviews 57 reviews
11 hotel reviews
Reviews in 24 cities Reviews in 24 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 1, 2014

I didn't stay there for a long time, but only for 6 hours. The room was comfortable and clean. It's in front of Gare du Nord. There are a lot of good restaurants nearby and the staff is gentle and helpful.

  • Stayed August 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean-Louis D, Directeur général at Mercure Paris Terminus Nord, responded to this review, July 3, 2014
Dear Guest,

I would like to thank you for choosing the Hotel Mercure Paris Terminus Nord and for taking the time to share your comments.

We were very pleased to read that you enjoyed your your comfy room even for 6 hours.

We thank you for your compliments that have been shared with the entire team.

We hope to have you back soon with us.

Kind regards,

Jean-Louis Descoins
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boise, Idaho
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 30, 2014

This is a charming hotel with friendly and welcoming staff. Personally, we like being close to our "hopping off/on" point when traveling into and out of Paris. This is our new favorite for that. There are a handful of restaurants downstairs that offer good food and service. We look forward to using the hotel again in the future.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean-Louis D, Directeur général at Mercure Paris Terminus Nord, responded to this review, July 3, 2014
Dear Ben,

Thank you very much for sharing your hotel experience you had with Mercure Paris Terminus Nord with others here on TripAdvisor.

The fact that you mention that our hotel is your new favorite place to stay in Paris means a lot to us!

We love to read that you enjoyed our welcoming staff and the wide choice of restaurants downstairs!

We hope to welcome you back soon with us.

Kind regards,

Jean-Louis Descoins
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 25, 2014

I was a little nervous after booking this hotel because my French friend informed me that the area near the Gare du Nord train station isn't the greatest. But this hotel was actually lovely and there is a cafe right below. It is literally across the street from the Gare du Nord so it's perfect for catching early trains. The staff was super friendly and helpful. The room was on the smaller side and a little old, but like I said for the location you can't beat it. You are also very close to the Metro as well.

  • Stayed April 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean-Louis D, Directeur général at Mercure Paris Terminus Nord, responded to this review, July 3, 2014
Dear Paige,

Thank you for leaving your feedback on your stay with us.

We were very pleased to read that you enjoyed our “unbeatable” location and our super friendly staff.

We thank you for your compliments that have been shared with the entire team.

We hope to have you back soon with us.

Kind regards,

Jean-Louis Descoins
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Paris Terminus Nord

Address: 12, Boulevard de Denain, 75010 Paris, France
Location: France > Ile-de-France > Paris
Amenities:
Bar / Lounge Business Center with Internet Access Pets Allowed ( Dog / Pet Friendly ) Room Service Suites
Hotel Style:
#328 Luxury Hotel in Paris
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Paris Terminus Nord 4*
Official Description (provided by the hotel):
Hotel with 236 airconditioned rooms, located near the Gare du Nord (Eurostar & Thalys), Stade de France (5min), Paris Nord Exhibition Centre (15 min), Roissy & Le Bourget airports (20 min). Dedicated to business & leisure, this hotel will seduce you withits high level of services. ... more   less 
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Also Known As:
Mercure Paris Terminus Nord Hotel Paris

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