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“Booking Scandal” 1 of 5 stars
Review of Zazie Hotel

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Zazie Hotel
2.0 of 5 Hotel   |   3 rue de Chaligny | 12 Arr., 75012 Paris, France (Formerly Hotel Mistral) (Bercy / Nation)   |  
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Ranked #943 of 1,809 Hotels in Paris
Istanbul, Turkey
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Booking Scandal”
1 of 5 stars Reviewed May 27, 2014

I and a friend of mine were looking for a budget trip to Paris, and found this little nice hotel. Later, we found a better place and cancelled our reservation here via booking.com. In the middle of the trip we received an e mail saying, we didn't show up at the hotel and we have to pay one night rate. When we are back home, we called booking.com but they couldn't help, I called the hotel, the guy on the desk simply ignored me!!!.

I believe this manner is just too profit oriented. I would expect a way flexible and customer-friendly approach from an hotel, especially in Paris, where you are dealing with tourists everyday.

Though I didn't see the hotel, I was about to refer the hotel to my friends planning a visit to Paris. After such an event, I will never do that.

  • Stayed May 2014, traveled with friends
    • 1 of 5 stars
      Service
Helpful?
5 Thank bekircandar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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148 reviews from our community

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  • More
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed March 9, 2014

This hotel is located in a quiet part of Paris, where you will find where the locals live. It's nice to see something besides tourists everywhere. It is close to the metro with the Line 1, so getting where you need to go is no problem. Finding the hotel is a piece of cake. When you get off the metro, the exit signs show what roads you get out on, so choose Chaligny. After reaching higher ground, turn onto Rue de Chaligny in front of you on your left. You can choose to cross the street first if you want. At the end of this street, Hotel Mistral can be seen with the blue sign. The reception is welcoming and it's such a charming hotel. Our room was on the 1er, but in France...when they say first floor, they actually mean the second. Our room was clean and someone always came to keep it clean. It was not a very big room, but we were only there to sleep. The bathroom came with bar soap and a strange hair dryer. There were plenty of chairs in the room and a TV. We did not try the breakfast because there is a boulangerie two minutes from the hotel. The greatest thing about this hotel is the service. A woman with short hair working there was helpful when I asked her how to get somewhere. She pointed out the trail on the metro map posted on the wall and there were plenty of Paris maps for guest use. She was also very friendly! I was also very impressed by Keerun, the man who worked there. He was very friendly and helpful when I asked him for some hot water. He even poured the water for me, so that I could eat some cup noodles haha. When other customers needed his help, he helped them with such enthusiasm. All in all, this is a great hotel that is not too expensive. It has outstanding service, and we were happy with our stay.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank Diep H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Europe
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed June 30, 2013

Nice, very clean hotel, a bit noisy. I ordered it by email, so simply! No payment in advance. So welcome, kind and nice. Delicious breakfast, jam in mini glass jars, so cute! Everything so chic. I really loved it. I will go there again!!!

  • Stayed July 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Iris M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenos Aires, Argentina
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed March 25, 2013

I stayed in the hotel with my daughter and parents. it is one block from the subway, in a very quiet neighborhood, where you can walk at night without problems.
There are several restaurants nearby, and the most delicious boulangerie ever just on the corner.
The hotel staff where more than friendly and polite, always willing to make your stay the best, and they even talked in Spanish.
I highly recommend it!

  • Stayed April 2012, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Chimi2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reading
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed October 21, 2012

Lovely decor - feels cosy and presigiouse for the size of the place. Al the facilities you need such as hair dryer and lots of sockets. Pretty noisy because of the road so take earplugs. Good resteraunts near by.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank AH-Reading
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warsaw, Poland
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed August 28, 2012

Hotel is perfect, if you want just have a room to sleep. It's located in quiet and safe area of Paris, very close to subway station (just 4-5 stops to Louvre and Hotel de Ville). Also quite close to Gare de Lyon where RER A is going within 40 minutes to Disneyland Parc.
I had 3 person room on the 2nd floor and I was staying for 7 nights with my wife and our son. Room and bathroom was clean, but small. It was not surprise as everything in Paris is "petit" ;) (small room, small breakfast, small cafeteria, small tables in the restaurants etc.). TV is also small and mainly having French channels. There's no elevator and air conditioning, but it's a standard in old Parisian houses. Free WiFi is working fine, but if too many people logged in it might be slow.
Optional breakfast for 7 EUR is tasty, so if you don't want to go outside, you can eat at the hotel. The only thing is, that you need to order it one day earlier.
Hotel staff is very friendly and helpful and they easily communicate in English, which is not so common in Paris.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank malan40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grafton, Australia
Level Contributor
68 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed August 19, 2012

Great value for money, very helpful staff, great location. It's near to attractions and within walking distance of the metro. Parking was difficult to find, as we had a high vehicle, but the staff were extremely helpful. There is no elevator, so be wary if you have heavy luggage as you'll have to carry it up the stairs. The breakfast was very good and the hotel itself was very clean and very cute. It was perfect for our first night in Paris!

  • Stayed July 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank JacUlmarra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Zazie Hotel

Address: 3 rue de Chaligny | 12 Arr., 75012 Paris, France (Formerly Hotel Mistral)
Phone Number:
Location: France > Ile-de-France > Paris > Bercy / Nation , République
Amenities:
Beverage Selection Free High Speed Internet ( WiFi )
Hotel Style:
#60 Best Value Hotel in Paris
Price Range (Based on Average Rates):
Hotel Class:2 star — Zazie Hotel 2*
Number of rooms: 10
Official Description (provided by the hotel):
In the very Parisian feeling district of the Jardins de Reuilly and the Marche Aligre , situated between the squares of Bastille and Nation, close to the Gare de Lyon and bordered by the Viaduc des Arts and rue du Faubourg Saint-Antoine, Zazie offers a personalised welcome, attentive service and unbeatable value. Zazie Hotel has been officially recognised as a socially conscious and responsible company since 2012 and has signed the Charter for Sustainable Accommodation in Paris. ... more   less 
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Also Known As:
Mistral Hotel Paris

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