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“Absolutely shocking” 1 of 5 stars
Review of Novotel Paris Gare Montparnasse

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Novotel Paris Gare Montparnasse
4.0 of 5 Hotel   |   17 rue du Cotentin, 75015 Paris, France (Montparnasse)   |  
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Hotel amenities
Special Offer
Park Sleep & Go
Ranked #558 of 1,793 Hotels in Paris
GreenLeadersBronze level
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Absolutely shocking”
1 of 5 stars Reviewed November 18, 2012

This hotel was absolutely shocking! As soon as we checked in and went to our room and walked out of the lift you smelt the most disgusting cleaning product smell everywhere! There was constantly cleaning ladies trollies in the hallway and always that hideous smell! You would have to squeeze past their stupid trollies just to get to your room. As soon as you see the room your draw drops... The first room we checked into the bed was broken... it was so uncomfortable as well! We requested a new room and at reception asked if the suites has better beds... more comfortable beds! THe answer was no they don't!! For 450 Euros a night they can't even get comfortable beds, these things were like 5-10 centimetres thick on a spring forced metal bed..made so much noise when you even moved an inch! worst night sleep ever! Once we figured out every room is this horrible hotel had these beds we disappointedly walked back to the new room they assigned us to that had the same issues.. From a toilet with no sink, so after you goto the toilet you need to walk a massive loop to wash your hands.. To the pillows being as flat as a crepe! THis place was the worst ive ever stayed at! Staff were useless and so unhelpful ! Never staying or recommending again!
I work in the hotel industry and have never seen such a terrible outfit of a hotel

Room Tip: Dont stay here!
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  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michel F, General Manager at Novotel Paris Gare Montparnasse, responded to this review, November 19, 2012
Dear Customer,

Thank you for your comment.

I'm sincerely sorry of the progress of your stay and by the felts that you kept.
I've shared your comment with all of my teams, and especially with the Housekeeping Manager.

Concerning the size and the quality of the mattresses, they're all identical wether in superior, executive or suites rooms.

However, we change regularly our mattresses and on mattresses have been ordered, to offer a better quality of sleep to our customer.

Despite this issue, I hope we'll have the pleasure to welcome you in one of our 396 Novotel, all around the world.

Best Regards,

Michel Faquin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,141 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
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singapore
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 6, 2012 via mobile

Stayed here with my husband n son for 5 nights. We have been to Paris a few times n novotel by far is the cleanest n most spacious we have stayed in !!

Deco of hotel is modern. In room ... toilet separated, bathroom modern, comes with queen size bed n double sofa bed which can be opened up separately into a single or 2 single beds. Sofa bed is an excellent idea as in day u enjoy seating area n can open suitcase in comfort. Overall room n hotel in general is very clean n modern.

Staff friendly n helpful especially Emmanuel ( think he is the manger ? ).

Breakfast was plentiful ... Like the crepes.

Walking distance to montpanasse n Pasteur metro.

Nothing to complain about. Would definitely return n recommend to friends.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, Ohio
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 4, 2012

My husband and I were in Paris for only one night before heading to Bordeaux. We were also going to be back in Paris on the back end of our trip, so for this night our largest deciding factor was a hotel close to the Montparnasse train station as we had to catch a train very early the following morning.

This hotel was very convenient to the train station and only a short walk to the metro. The location, however, would not have been our preference for the remainder of our trip as it is in somewhat of a quiet area (not many restaurants or nightlife nearby).

It was very clean and modern though. For a European hotel, the room was a good size. We would recommend this to anyone looking to be in this area of town.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chelsea, Canada
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 9 cities Reviews in 9 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed November 4, 2012

My friend and I spent one night at the Novatel Gare Montparnasse in August on our way through Paris. The hotel is conveniently located very close to the Montparnase train station and within easy walking distance of the Eiffel Tower. As with most European hotels, the room was much smaller than what we are used to in North America, but it was clean and comfortable. The only real issue we had was with the attitude of the front desk staff. They acted as if they were doing us a big favour by answering a few questions and looked liked they were very dis-interested in having to deal with us. I even spoke French to them, but I guess it was my imperfect version of the language that may have put them off, or they just aren't interested in helping tourists.
I would return to this hotel because of the location, but it would be nice if the staff smiled once in a while and pretended to be happy to answer a few questions from tourists who pay the bills.

  • Stayed August 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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St. Petersburg, Russia
Top Contributor
64 reviews 64 reviews
64 hotel reviews
Reviews in 56 cities Reviews in 56 cities
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed October 27, 2012

The hotel is a standard Novotel: my room was good sized, with a comfy bed, and had a minibar and tea and coffee making facilities. The bathroom and toilet are separated, which is a common feature of the Novotel chain. They have free wi-fi in the rooms but the connection was pretty unstable during the rush hours in the evening.

It is quite close to Gare Montparnasse - very convenient for the airport shuttle. The metro station is within 10 minutes' walk from the hotel. The Montparnasse skyscraper is a few minutes' walk away - great views of Paris. About 25 minutes' walk to the Eiffel Tower. The area feels quite safe.

Breakfast is quite good but fairly pricey so unless it is included in the room rate I would opt for some of the nearby cafes.

  • Stayed June 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 25, 2012

Location: Took us 15 mins to walk from Montparnasse metro station- not an easy walk when you are trying to find the hotel with luggage and a 3 year old!
The hotel is on a quite corner of Rue Cotentin surrounded by apartments.

Checkin process was ok they gave a little stuffed toy to my son. However no information was given about the child's area which is on another floor. Room key was given with Wifi pass key but no instructions on how to use it. Its little information like this that makes a differnce between great service and average service.

Access to rooms: When first going to your rooms you have to put the room key in the slot in the lift and then press the number on which floor your room is. This we found out by experimenting and back and forth several floors! Again this is the kind of thing that needs to be shared when checking in!

Rooms were ok. Lots of staines on the carpet. Bed was made but looked slightly lumpy but was ok. Wardrobe space is tiny not enough space 2 adults and a child. Strong point of the room are spacious compared to similar style/budget hotels.

Distance from major sightseeing things? The only thing within walking distance is Tour Montparnasse. Eiffel Tower is NOT within walking distance as another reviewer suggests its a good 40- 50 minute walk! Musee de L'armee is 30 mins (approx), Notre Dam is an hour away and Champs Elysees is over an hour. All this considering you know where you are going and don't have to stop constantly to look at your map!

All in all and average stay but will not be going out of my way to recommend this hotel as there are many cheaper but better quality hotels nearby.

All in all and ok stay but will consider other hotels if staying in Paris again.

  • Stayed October 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Paris Gare Montparnasse

Address: 17 rue du Cotentin, 75015 Paris, France
Phone Number:
Location: France > Ile-de-France > Paris > Montparnasse
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Green Hotel in Paris
#253 Business Hotel in Paris
#253 Luxury Hotel in Paris
#372 Family Hotel in Paris
#564 Romantic Hotel in Paris
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Paris Gare Montparnasse 4*
Number of rooms: 199
Official Description (provided by the hotel):
Localised at the heart of Paris, the Novotel Paris Gare Montparnasse is situated next to the Montparnasse station and close to the Paris Exibition Center Porte de Versailles. You will easily access to the famous tourism points of Paris : Eiffel tower, Notre-Dame de Paris, Saint-Germain-des-Prés... The 199 rooms are modern and air-conditioned. We will also find a restaurant within the hotel which provide tasty french cuisine, a bar/lounge and 4 meeting rooms for conferences and seminars. ... more   less 
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Also Known As:
Novotel Paris Gare Montparnasse Hotel Paris
Accor Paris Montparnasse
Novotel Montparnasse
Paris Novotel
Novotel Paris Montparnasse

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