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“Amazing Location, Average Hotel” 3 of 5 stars
Review of The Westin Paris - Vendome

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The Westin Paris - Vendome
4.0 of 5 Hotel   |   3 Rue De Castiglione, 75001 Paris, France (Louvre / Palais-Royal)   |  
Hotel amenities
Ranked #568 of 1,793 Hotels in Paris
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Amazing Location, Average Hotel”
3 of 5 stars Reviewed October 7, 2013

My fiancee and I came to Paris to see a concert of one of our favorite artists. We chose the Westin based on its location to the venue (3 blocks away.)

We were pleasantly surprised at the presentation of the hotel. The staff at the hotel and concierge we fantastic in welcoming us and our dog. The rooms were okay, definitely not 4 star as billed, but still comfortable.

Biggest complaint.... Room service was way over priced compared to quality. We ordered two pizzas before we went out for the night. We thought we'd get some gourmet food, but when it came it was microwaved pre-made food that lacked flavor for the almost €30 we paid.

While this hotel is convenient, it is overpriced and average. Look elsewhere first.

Stayed September 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,567 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Toronto
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed October 6, 2013

This hotel is amazing. Excellent location to all of the site, restaurants, shopping, tours, etc.
Staff were so friendly and accommodating.
We had 2 groups arrive in Sept and every person had outstanding service!
Thank you also to Joel for the great help with our group :)

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
44 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed October 6, 2013

We spent two nights at the Westin Vendome in Paris and enjoyed every minute. We were traveling with our daughter and reserved a junior suite with the intention of having her sleep either on a pull out sofa or cot. The front desk staff were excellent and were able to secure a junior suite with two beds to make it more comfortable for all of us. This meant waiting until later in the day to secure the room but we had no issue with this. They provided complementary beverages at the bar as well while we waited. The gym was clean, easily accessible with new equipment. We really like the coffee bar in the hotel lobby which gave us the option of buying a coffee and croissant quickly rather than have a full breakfast or search for a cafe close to the hotel. There is a park directly across the street which was perfect for an early morning run. We used the valet parking and it was fast, convenient and reasonably priced for a major European city. If you like tea bring your own and the housekeeping staff will happily set you up with a hot water kettle and cups.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Franklin Lakes, New Jersey
Level Contributor
44 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed October 6, 2013

We have stayed at this location many times, dating back nearly 20 years to when it was originally an InterContinental. The location for us is terrific - close to multiple metro lines and within walking distance of most areas in central Paris. But we have 2 gripes. First, the room lighting is extremely poor. Each lamp on the night table appeared to be the equivalent of a 25 watt incandescent bulb (the additional "adjustable" spot lamps on each side were nearly useless). What I find so amazing is that these are incandescent lamps and if the hotel just replaced them with fluorescent bulbs of the same wattage they would put out 4 times as much light! A no-brainer. Our second gripe is that although the room interiors have been refurbished the heating/AC/plumbing systems are often going awry. The heat was not working in the first room we were given and we waited nearly 2 hours in the room as the engineer tried to fix it. He said it was fixed but we soon learned it was not fixed. They offered to bring up a space heater (you have to think twice about staying in a hotel where rooms around you are being heated by space heaters - think fire hazard). The second room was fine temperature-wise, but a few nights later the hotel turned off the hot water throughout the property to fix a leak. We've had other such problem over the years - nothing really major, just annoying. The front desk service, however, was great as well as the concierges.

Room Tip: Best rooms overlook the Tuilleries with a view of the Eiffel Tower.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed September 30, 2013

The Hotel is at a great location. We arrived quiet early, and the hotel was very kind to give us the early check-in as the room was ready.

The room size was very small, however this is a common thing in all hotels across Paris.

Food & Beverage is very expensive, but, then its Paris, so expected. We ordered Breakfast in room on all days, it was ok. Ordered Pizza for dinner and it was a real disappointment. Just a heated frozen pizza, no taste and poor quality.

The service at front desk was pretty good.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed September 29, 2013

I should have paid more attention to previous reviews, but I really wanted to use my Starwood points during my stay in Paris and the W required far more points. That being said, I would not stay here again until the hotel has undergone extensive rehab.

Pros:
As has been mentioned, the location is great. Much of Paris is walkable from this location and the metro is very close.

Although some previous reviews have knocked the service, we found everyone to be very friendly and never had an issue with any of the hotel employees.


Cons:
Westin Paris - how many negative reviews are required until you put some money into your hotel? Yes the entryway is beautiful and the outdoor sitting area is very quaint, but the entire lobby smells like mildew and the carpets are all stained. We stayed in a suite and the carpets were very dirty and paint was chipping everywhere. In the bathroom of the sitting room there had been significant water damage which had not been properly remediated and this led to peeling paint and mold.

We ordered room service twice during our stay (both times out of necessity as we were travelling with a young child who was jet lagged and then sick) and both times the food was terrible and terribly expensive.

  • Stayed September 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julien K, Directeur général at The Westin Paris - Vendome, responded to this review, October 3, 2013
Dear Travelenvy76,

Thank you very much for taking the time to write about your recent experience at the Westin Paris-Vendôme.

I would like to thank you for comment on our staff friendliness and for your positive note on our location. On a different note, I am sorry to read your disappointment on our facility and I would like to apologize for the experience of our room service. I would like to talk to you personally in order to identify the suite you stayed in and explain you our maintenance strategy, so if you would be so kind to write an e-mail to my personal assistant stephanie.leboulanger@westin.com and tell me how I can contact you, it will be my pleasure to return your message with a personal call or e-mail.

Travelenvy76, I remain at your disposal if you need any further assistance when planning your next trip to Paris. We look forward to welcoming you at The Westin Paris-Vendôme and being of service to you on many occasions.

Kind Regards,

Julien Kiefer
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed September 26, 2013

I recently stayed at Westin Vendome for 4 days with my wife, who was celebrating her birthday last weekend. Overall, we had a very enjoyable stay and would recommend the hotel.

Liked: Excellent location (central. close proximity to great shopping, museums, Metro, Left Bank, etc), pleasant check-in and check-out, large standard rooms with tall ceilings for Paris, nice décor, comfortable bed, quiet room, great block out drapes so the room remains dark after sunrise, SPG recognition, good Wifi, complimentary water in the room replaced daily, pleasant staff who all speak English well, helpful concierge who communicates well in person and online before the hotel stay. We received a gift for my wife's birthday, which was a nice touch.

Disliked: Somewhat impersonal (a bit unavoidable at a large hotel), no one really greets guests or knows your name, very poor system for obtaining taxis during the evening "rush hour" dinner period, concierge messed up one lunch reservation (booked the wrong day) but never gave an apology, no room upgrade despite Starwood Gold status, clean rooms but shower area not properly cleaned (hair left in shower), turn down service missed one night and when the hotel was informed they offered to bring us towels but did not apologize, double vanity for sinks and glass door for shower would have been preferred (shower curtains are not very sanitary and give a non-luxury feel).

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westin Paris - Vendome

Address: 3 Rue De Castiglione, 75001 Paris, France
Location: France > Ile-de-France > Paris > Louvre / Palais-Royal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#51 Spa Hotel in Paris
#275 Luxury Hotel in Paris
#281 Family Hotel in Paris
#329 Business Hotel in Paris
#457 Romantic Hotel in Paris
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — The Westin Paris - Vendome 4*
Number of rooms: 440
Official Description (provided by the hotel):
Welcome to the Westin Paris. Overlooking the Tuileries Gardens and the Eiffel Tower, The Westin Paris is an idyllic retreat in the midst of the invigorating French capital. Savour the flavours of the City of Lights at le First, restaurant boudoir paris, which gives you a taste of the contemporary. Our Spa, a place to relax, revive and experience complete renewal, the first Six Senses in Paris – Six Senses at rue de Castiglione. ... more   less 
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Also Known As:
The Westin Paris - Vendome Hotel Paris
Westin Paris
Paris Westin
Westin Hotel Paris

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