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“Bad service and bad room” 1 of 5 stars
Review of Hotel Longchamp Elysees

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Hotel Longchamp Elysees
3.0 of 5 Hotel   |   68 rue de Longchamp, 75116 Paris, France (Passy)   |  
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Hotel website
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Hotel amenities
Offers & Announcements
50% off room rate
Ranked #173 of 1,793 hotels in Paris
Bristol, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Bad service and bad room”
1 of 5 stars Reviewed 6 days ago NEW

We regret staying at this hotel, it really wasn't what we expected based on reviews. We wanted a double bed bed instead we were given 2 single beds joined together. The toilet was tiny, never seen anything like it (you could hardly sit on the toilet and this is coming from a small person, if your big keep away!).

The lady was extremely helpful at the check in desk & very friendly, but the gentleman called Munir was very rude (bit of a jobs worth) - he didn't let us sit at the breakfast table and have tea because we were not having breakfast from the hotel. This man took for ever to write out a receipt with every small transaction (bottles / snacks etc) - he would insist that you stand there waiting.

Location wise this was good as it is near the Eiffel tower and shops etc.

In conclusion would not recommend this place, but it depends what your expectations are.

  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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210 people have reviewed this hotel

Traveler rating
    98
    94
    13
    3
    2
See reviews for
74
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28
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
London
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 1 week ago

I stayed with my colleague and the hotel was perfect. Very close to the City Center but more importantly
- fantastic service from the husband and wife on the front desk
- lovely rooms - clean and newly decorated

I will be staying at this hotel for any future business trip in Paris.

I've stayed in a few over the years, but this for me was the best

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelonch, Directeur général at Hotel Longchamp Elysees, responded to this review, 1 week ago
Dear Craig,
Thanks a lot for this lovely review on TripAdvisor.

We always eager to excel and to offer the best quality service for our guest. Comments like yours let feel us very happy of our job!

For all business travelers like you we have got special offer valid all over the year, so please contact the reception to have the best business rate.

We hope to welcome you soon for your next trip to Paris.

All the Best!

Enzo & Christine
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Lithia, Florida
1 review
5 of 5 stars Reviewed 1 week ago

I stayed in 7 different hotels traveling through London and France and this was my favorite one! Awesome location. It's extremely close to the metro and if you walk a few blocks you get a magnificent view of the Eiffel Tower. My sister, my friend, and I arrived at the hotel at 10AM and they were kind enough to hold our luggage for us until our room was ready so that we could roam Paris. The rooms are extremely clean and very nicely decorated. We stayed in a triple and the size of the room and beds were perfect! I will definitely stay here again if I'm lucky enough to go back to Paris one day. Thanks for a wonderful stay!

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelonch, Directeur général at Hotel Longchamp Elysees, responded to this review, 1 week ago
Dear Bethany C,
Thanks a lot for taking the time to write such a great review on Tripadvisor.

We are more than happy knowing that we won this special competition and that we are your favorite hotel during your last trip!

The hotel was recently fully refurnished and is ready to welcome family and friends traveller in our triple or quadruple rooms.

We look forward to welcome you again.

All the best!

Enzo Calabro
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Charleston, South Carolina
1 review
5 of 5 stars Reviewed 1 week ago

Stayed at this hotel for 3 nights and it was perfect!! How can you beat fresh linens every day and the ideal location??!! The rooms are small but comparable to any big city, but decor was all new and beautiful, lovely bathroom, and great breakfast. The best part for us was the unbelievable location: walk 1 1/2 blocks to Ave Kleiber with lots of cafés. To the right 3 minutes walk was Trocodaro with the BEST view of the Eiffel Tower as well as a Metro stop. To the left, 6 quick blocks and you're at the Arch de Triumphe. I had no idea that the location would be so great which to me is the most important in a city like Paris.
The staff was very friendly and helpful, as were the servers at breakfast.
I would heartily recommend this hotel!!

  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelonch, Directeur général at Hotel Longchamp Elysees, responded to this review, 1 week ago
Dear Martha Sue B,
Thanks a lot for your lovely and kind review on Tripadvisor. We really appreciate that our guests want to share their experiece.

As you already mentioned, the Hotel is completly renovated and clean. We are very proud of our location, is probably on of the best in Paris.

All our staff send to you a warm hug and hope to welcome you soon one more time.

Enzo Calabro
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Toronto, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our second visit to Paris and we stayed at Longchamp Elysees again. Convenient location. The staff was extremely friendly and helpful and made our stay comfortable. Will recommend this hotel to anyone and will definitely stay there again in our next visit.

C. Collure

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelonch, Directeur général at Hotel Longchamp Elysees, responded to this review, 1 week ago
Dear Chandrima C,

Thanks for your review on Tripadvisor. We are more than happy to know that you choosed Hotel Longchamp Elysees for the second time, you can probably appreciate the result of renovation works.

Remember that booking direclty with us you have always the best available rate.

All our staff send to you our best regards and hope to welcome you soon again.

Enzo Calabro
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Bratislava, Slovakia
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

As I was in Paris due to my work duties, this hotel was chosen due to its great location. Close to my meeting's venue and close to the centre as well. So after work I could go for a walk to do some sightseeing :-) The hotel has very friendly staff, who were very pleased to help me with my questions. The room was small, but who cares....it was meant for sleep and I had really good sleep there. ;-) The only disadvantage during my stay was the wifi connection. It was for free, by the network did not work. I asked the hotel staff, but they did not know how to solve the problem. But after all, I was very satisfied with my stay at this hotel and definitely will come here again.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelonch, Directeur général at Hotel Longchamp Elysees, responded to this review, 1 week ago
Dear Petka,
thanks a lot for you review on Tripadvisor. Such a great review motivate us a lot!

Exactly like you, a lot of people come to our Hotel for business trip and appreciate the location, the design and the comfort.

I'm sorry to know that it was an issue with the wi-fi connection, but I can ensure you that it was and isolate one. We normally never have this kind of problem.

I hope you to see once again in the near future.

All Hotel Longchamp Elysees staff sends to you our best regards.

Enzo Calabro
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Cork, Ireland
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Pros: Great location. Staff nice. Contemporary room fit out.
Cons: V small room. Bathroom disfunctional

Room 503 is SO small that it is IMPOSSIBLE for an adult to sit on the toilet. This is a FACT. this hotel was fine but that fact was not. Whoever designed the room layout cannot really just ignore that the seat of the toilet stops a matter of inches from the wall. It is not acceptable.
The rooms were fairly quiet but i do take issue that the hotel management corrected a reviewer to say that the rooms were sound proof as if to suggest that they were making it up as i did also hear similar sounds from the plumbing in the adjoining rooms. I am really just making that point in case the management try to suggest that the toilet issue in 503 is not true in this case.

Room Tip: Not room 503.
See more room tips
  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelonch, Directeur général at Hotel Longchamp Elysees, responded to this review, 1 week ago
Dear Mickser,

Thanks a lot for your review on Tripadvisor is really important for us to receive some feedback about our job.

As you probably have seen, Hotel Longchamp Elysees is fully refurnished. I personally managed the renovation works and tested the toilet seat of room 503. I'm 190 cm tall and I can confirm you that is absolutely POSSIBLE to sit on the toilet.

Is a fact that room 503 is the only single room we have and that is perfectly regular with Paris standard sizes for a single room (10 square meters). If for your next stay you wish to have a bigger room with a bigger bathroom, we have got double room (12-14 square meters) or superior room (16-18 square meters).

Please consider that our building is a charming old building in one of the most picturesque area of Paris. You probably noticed that saying that our location is simply GREAT!

I can also confirm that all our rooms are soundproofed thanks to the moquette for the floor, the double-glasses for windows and the door to separate the bathroom from the bedroom.

All Hotel Longchamp Elysees staff thanks you for your nice words and hope to see in the near future.

Enzo Calabro
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Additional Information about Hotel Longchamp Elysees

Also Known As:
De Longchamp Hotel
De Longchamp Paris
Address: 68 rue de Longchamp, 75116 Paris, France
Phone Number:
Location: France > Ile-de-France > Paris > Passy
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi )
Hotel Style:
#72 Family Hotel in Paris
#81 Business Hotel in Paris
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Longchamp Elysees 3*
Official Description (provided by the hotel):
The Longchamp Elysées hotel is a very attractive, privately-run hotel; it is ideally located in the centre of Paris, next to Trocadéro square and within easy walking distance of the Eiffel Tower, the renowned Champs-Elysées, several museums and some of the most beautiful shops in Paris.The hotel was completely refurbished in 2013 and now offers a successful blend of elegance, comfort and refinement.The luxury bedding will guarantee you a peaceful night’s sleep.The 19 soundproof rooms all have en suite bathrooms and are equipped with hairdryers. Each has a flat screen LCD television, free WI-FI internet service and individual safe.The hotel has several suites with three or four beds, which are ideal for family trips or if you are travelling with friends.A continental breakfast is served in the dining-room, which looks onto the courtyard patio and there is an Honesty Bar in reception, offering a wide range of refreshments.The hotel reception is open 24/7.Our friendly team will be on hand to help ensure that your stay in Paris is unforgettable. ... more   less 
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