I booked this hotel for the Easter weekend (3 nights) as it was me & my boyfriend's first trip together, so I wanted something sexy, special and comfortable. The pics looked great and all the reviews were overall positive. Our experience was a mix of terrible and good... read on.
When we arrived to check in, it was only one lady at the front desk and she seemed really busy, barely coping with people checking in and the phone ringing. After she took a photocopy of my passport, she asked us to wait and then checked in the couple behind us. She told them there was a problem at the hotel so they had been booked at the boutique hotel literally across the street and I thought we would not have that issue. She gave us the same story and I was annoyed because we were told we would stay 2 nights elsewhere ("still modern, just a different style") and the last night there. I naturally didn't fancy moving around during a long weekend. She walked us to a hotel 3 blocks down... the Crowne Plaza. The bland, business chain that is the Crowne Plaza. She offered to come up to our room to have a look it and once I saw it (I stay in a lot of business hotels) I told her I simply didn't accept that she didn't have a room at the Gabriel and that we would stay at the Crowne Plaza for one night but I wanted her to find us a room at the Gabriel for at least 2 nights because that's where I wanted to stay. She was very very apologetic and said she'd look into it. I was first told it was the booking system, and then that it was a plumbing issue.
Hours later, I called and she said she managed to get us a room at the Gabriel for our 2nd and 3rd nights. From that point onwards every member of staff we met was really helpful, friendly and smiley and the service was great. However, the whole confusion of the booking system/plumbing issue/overbooking(?) was frustrating and disruptive.
Breakfast was complimentary and we only had it on our first morning but there was not enough choice so we had breakfast elsewhere for the remainder of our stay. WiFi is supposed to be free but we couldn't connect with an iPhone, an Android or an iPad. There were NO english channels at all which was odd.
The hotel itself is really pretty with LED lights everywhere and the design is really cool.
The Room: small like you would expect for Paris, but there is space for everything because it's well thought where to put things. We had 3 suitcases and managed to find a place for everything. The bathroom is also cool, but the door is a sliding door so you can hear from the bed whatever the other person is doing in the bathroom. Ehem. The shower is good but the glass only covers literally half of it so water will go everywhere. The bed is really comfortable and so are the pillows, and the lighting is divine.
The cleaner came in on our second morning - without knocking. Also, you can hear her outside getting the cleaning stuff, putting the broom on the wall, broom fell (bang!) etc... and because the floors are hard, you can hear everyone upstairs walking around. Similarly, you can hear the water from the bathrooms upstairs - the sink, the shower, when they flush... I think the noise insulation is a bit of a problem.
The cleaner did not replace the towels and I had to ask for more towels to be delivered - we had 2 and nobody took the old, wet towels from the floor. Huh?
The location: It's a 3 min walk from Oberkampf station and about 5 mins from Republique. Metro connections are ok but not ideal, and it's about 15 mins walking to the Marais.
All in all, we happened to have a bad experience that I'm sure does not happen often, but it was how it was handled that let us down (they could have called me the night before if it was the "3 day plumbing issue" to let me know I was gonna be in another hotel) although they made amendments, it was still annoying. Also the cleaner coming in without knocking, the internet thing and the towel issue were just annoying, although the property itself is really gorgeous.
Would I stay there again? probably not, because there are tons and tons of hotels in Paris so it shouldn't be hard to find another boutique hotel. I wouldn't say no if I had to stay there for some reason, but I'll go elsewhere.
- Official Description (provided by the hotel):
- Opened 23rd March, 2009, this new design hotel with a detox concept, near Place de la République, hotel with AC, lcd,shower. All rooms are white for a zen experience. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Orbitz, Cheap Tickets, AvailPro, Priceline, Despegar.com, Agoda, Booking.com, TripOnline SA and Tingo so you can book your Hotel Gabriel Paris reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.