I stayed at this hotel a few years ago and I would have rated it above average, but my second (and last ever) stay was so bad, and the receptionists so blasé about my complaints, that I feel they deserve this review:
The head receptionist was the worst; she welcomed us as we approached with 'No!' before we had even opened our mouths (I mean that literally). Her attitude was rude at best, and her colleagues, apart from one gem of a girl who was American, were all almost as bad. They started off by denying that our confirmed booking (on email) was for what it said it was, and tried instead to give us a lower standard room. One of the reception staff (male) tried to hit on my daughter. She dealt with it, but why should she have had to?
The hotel has obviously made no investment in maintenance, and everything is falling apart, not least of which was the air con (Paris was hot during our stay). Promises by the reception staff to deal with all issues turned out to be empty. Nothing was resolved, other than a valiant effort made by the said American member of staff.
- Also Known As:
- Murano Urban Hotel Paris
- Murano Urban Hotel
- Murano Urban Paris
- Murano Urban Resort
- Official Description (provided by the hotel):
- The hip and stylish establishment of the Marais district In the northern part of the Marais district, between République and Bastille, the Murano Paris is a Parisian institution at the origin of a new generation of urban palaces. Luxury is a matter of design and the ambiance is stylish and relaxed. Hi-tech appointments in the rooms ensure guests’ comfort and pleasure. Walls reflect the ambiance colours through a lighting system that can be modulated to one’s liking. A large-screen TV and an iPod station provide evening entertainment. The Honeymoon room boasts a round curtained bed and the bathrooms are designed by Starck. The ultimate in out-of-the-ordinary sophistication in the heart of Paris, two duplex suites have private pools. ... more less
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