I was staying in hotel for few days and the stay it self was quite nice but it was a matter how they handled my left belongings after left back home. At same day of checkout i contacted hotel that i left some clothes to my room. They answered next day that they didnt find anything from room and thats it! So what they did? They asked from cleaning lady that did you find something from that room and she said that she didnt? So customer must be wrong and he propably left it to somewhere else or then he just didnt know what clothes he was having with..? Nice thinking! Especially from five star hotel..
For me its easy to draw a conclusion that there is a thief in hotel staff, definately not a five star place. Even in three star this would have been handled better.. A MUST VOID place.