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“if you want good night sleep - do not stay over there” 2 of 5 stars
Review of The Hotel du Collectionneur Arc de Triomphe

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The Hotel du Collectionneur Arc de Triomphe
5.0 of 5 Hotel   |   51-57, rue de Courcelles | 08 Arr., 75008 Paris, France   |  
Hotel amenities
Ranked #398 of 1,793 Hotels in Paris
Minneapolis, Minnesota
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
“if you want good night sleep - do not stay over there”
2 of 5 stars Reviewed September 8, 2013

Hotel itself is a very old building with poor structure, but with new heavy doors and very loud elevator. Every time elevator stops - all building shakes. Moreover, there is a gigantic metal overpass over the gutter on the road, in front of the Hotel: every time a car drives over it, it makes this Kaboom blasting noise, echoing all the way under the bridge. + school in adjacent building. The Hotel du Collectionneur Arc de Triomphe is cute from outside, but do not stay over there if you want to have a good night sleep.

  • Stayed April 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guestrelationshdc, Guest Relations Manager at The Hotel du Collectionneur Arc de Triomphe, responded to this review, September 10, 2013
Dear Iravlas,

Thank you for having chosen Hotel du Collectionneur for your stay in Paris and for having taken the time to post such a constructive review on the website.

I would like to sincerely apologize for the inconvenience you encountered during your stay with us.
Rest assured that the situation has been duly reviewed with our management and serious actions will soon be taken in order to ensure that the similiar situation does not reoccur in the future.

Please do not hesitate to contact our service if you would wish to review your decision to re-visit Paris any time in future.


Sincerely,


Rangga Le Moing
Guest Relations
Hotel du Collectionneur
Arc de Triomphe Paris
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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708 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (129)
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English first
Brisbane, Australia
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 8, 2013

I was concerned that the photo's may have been enhanced to show the room as bigger than it was. But I needn't have worried...it was perfect for 2 adults and 2 children, though the bathroom could be a tight fit at times. In all other respects, my expectations were exceeded. The staff, food (both breakfast and dinner) and rooms were fabulous - and the beautiful art deco/art nouveau design was sensational. Perfectly located walking distance to Arc De Triomphe and a reasonable walk down Bvd Haussman to the shopping in the Opera district. It is on a peaceful street which helped us as we had just had a 30 hour trip to get there....loved this hotel! Will definitely go back.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guestrelationshdc, Guest Relations Manager at The Hotel du Collectionneur Arc de Triomphe, responded to this review, September 10, 2013
Dear Guest,

Thank you for taking the time to post this nice review of the Hotel du Collectionneur on Tripadvisor,

I am so grateful that you and your family enjoyed your stay. It is really a plasure to read that our room ,food served at le Safran as well as the services provided were exceeded your expectations. Rest assured that your comments will be shared to entire staff and our management.

We are looking forward to have the pleasure of welcoming you and your family back at the Hotel du Collectionneur and please do not hesitate to contact the Guest Relations Team for your future reservation.



Yours sincerely,


Rangga Le Moing
Guest Relations
Hotel du Collectionneur
Arc de Triomphe Paris
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Chicago, Illinois
Top Contributor
85 reviews 85 reviews
50 hotel reviews
Reviews in 51 cities Reviews in 51 cities
81 helpful votes 81 helpful votes
5 of 5 stars Reviewed September 4, 2013

This hotel is elegant and rooms are very spacious. Service and food is good, but very pricey (a beer is around $18 US dollars) but you are in Paris!! The location is great 10 min. walk to the Arc de Triumph, very close to a grocery store (in case you want to buy a cheaper beer..), and also close to the metro (by subway is a 15 min. ride to Eiffel Tower, we learned this after we walked for an hr). Like most European hotels, the AC is controlled so the temperature doesn't go bellow certain point...which sometimes can get a little warm for the American taste, but not a big deal.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guestrelationshdc, Guest Relations Manager at The Hotel du Collectionneur Arc de Triomphe, responded to this review, September 5, 2013
Dear Denisee,

Thank you for taking time to leave your comments following your recent stay with us at the Hotel du Collectionneur.

We are delighted to read your positive feedback and that you enjoyed our hotel stylish atmosphere, inspired by the greatest Art Deco designers.

The point you are bringing to our attention is valid, please rest assured that your comment concerning temperature control will be shared with our hotel management.

We sincerely look forward to welcoming you once more at the Hotel du Collectioneur and providing you again the elegant hospitality you compliment us for.


With our best regards,



Rangga Le Moing
Guest Relations

Hotel du Collectionneur
Arc de Triomphe Paris
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Laguna Niguel, California
Senior Contributor
22 reviews 22 reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 4, 2013

This hotel was truly 4 Stars from the service to the rooms. We had 4 nights with two 9 year old children and had a wonderfuyl time. The styaff were both friendly and most helpful. The food at the breakfast buffet was good and plentyful. We tried the room service and my son declared he had the best Cesar salad ever.. and it was indeed good.

The hotel location was qwuite cental only 7-8 minutes walk from the Arc du Triomphe and from the Champs Elysees.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guestrelationshdc, Guest Relations Manager at The Hotel du Collectionneur Arc de Triomphe, responded to this review, September 8, 2013
Dear Guest,

First of all, I would like to thank you for choosing the Hôtel du Collectionneur, and for taking the time to post your review of our hotel on Tripadvisor.

I am sincerely glad that you enjoyed your room and the quality of the dishes prepared by our chef and the kitchen team. I am also proud that you did appreciate the high level of service delivered by our staff.

We work to provide each of our guests with an impeccable hospitality and we care very much about the service we deliver.

I do hope to have the pleasure of welcoming you again in the city of light at the Hôtel du Collectionneur in a not too distant future and the Guest Relatiosn team remain at your disposal for any assistance.


Sincerely,

Rangga Le Moing
Guest Relations

Hotel du Collectionneur
Arc de Triomphe Paris
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blue Mouintains NSW
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 3, 2013

We stayed at this hotel for 3 nights in late May 2013. On arrival at 4.00 pm, rooms not ready. Waited nearly 2 hours for room. Lobby was crowded and shabby with ripped upholstery. Arrived back late at night and room key was deactivated. No reason given, no apology, just French arraogance. Room badly needed makeover. Chipped paint and broken furniture.

  • Stayed May 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guestrelationshdc, Guest Relations Manager at The Hotel du Collectionneur Arc de Triomphe, responded to this review, September 4, 2013
Dear Guests,

Thank you for very much for having chosen Hôtel du collectionneur for your stay in Paris, and for taking time to let us know your feedback.

We are extremely sorry and disappointed to read your review concerning your last visit in may 2013 and we would like to assure you that we take your comments very seriously.

Even though your experience is certainly not a reflection of the standards for which we have been recognized, please be aware that we have discussed your comments with our heads of department and senior management in order to correct the encountered issues and to ensure that this kind of situation does not reoccur in the future.

We do hope that you will accept our apologies, and that you will take the opportunity to come again in the future. I would be pleased to personally take care of your reservation and demonstrate the level of service we are known to provide to make sure your stay will be truly unforgettable.


Sincerely yours,


Rangga Le Moing
Guest Relations
Hotel du Collectionneur
Arc de Triomphe Paris
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Glens Falls, New York
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 3, 2013

Beautiful decor and located a short 10 minute walk from major sightseeing. Attentive staff at front desk and at the door. Breakfast restaurant top notch and Purple Bar outstanding spot for a nightcap after an evening on the move. Location of the hotel was ideal for quiet, romantic walks in the evening. Big city area with small town quaintness. Cozy sidewalk cafes within short distances of your lobby. Loved our stay.

Room Tip: Well appointed and spacious with plenty of natural light. Quiet and comfortable.
See more room tips
  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guestrelationshdc, Guest Relations Manager at The Hotel du Collectionneur Arc de Triomphe, responded to this review, September 4, 2013
Dear Guest,

Thank you for your enthusiastic review of your recent stay at l'Hôtel du Collectionneur.

We are delighted that we managed to make your visit to Paris so comfortable : it is very rewarding to read that we met your expectations in all areas of our service and in the facilities we provide.

I will personally share your kind words to our Front Desk, Purple Bar and restaurant teams, they will be very grateful for your nice feedback.

We are looking forward to welcoming you back in the not too distant future in the city of light. Please do not hesitate to contact our guest relations team if we can assist with your booking.


With our best regards,


Rangga Le Moing
Guest Relations
Hotel du Collectionneur
Arc de Triomphe Paris
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 3, 2013

We loved the Hotel du Collectionneur. We came in July and we are a family of four with two teen boys. It is near the Champs and has many amenities. The beds were great and the room service is just as nice. I would stay here again anytime. I

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guestrelationshdc, Guest Relations Manager at The Hotel du Collectionneur Arc de Triomphe, responded to this review, September 5, 2013
Dear Guest,
Thank you for your lovely comments regarding your recent Family trip to Paris and for having sharing them on this website.

We are so glad that you enjoyed our spacious rooms, comfortable beds and our extensive room service menu, but most of all that you loved our Hôtel du Collectionneur.

Our location, calm and quiet but very close to champs Elysees, is indeed very convenient when it comes to visit the city of light.

We are delighted to read that you definitely plan on return on a future visit. We truly look forward to welcome you and your family again . Please do not hesitate to contact the Guest Relations Team for any assistance.


Sincerely,


Rangga Le Moing
Guest Relations
Hotel du Collectionneur
Arc de Triomphe Paris
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Hotel du Collectionneur Arc de Triomphe

Address: 51-57, rue de Courcelles | 08 Arr., 75008 Paris, France
Location: France > Ile-de-France > Paris
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#46 Spa Hotel in Paris
#195 Luxury Hotel in Paris
#244 Family Hotel in Paris
#300 Business Hotel in Paris
#305 Romantic Hotel in Paris
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Hotel du Collectionneur Arc de Triomphe 5*
Number of rooms: 470
Reservation Options:
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Also Known As:
Hilton Arc De Triomphe Hotel Paris
Hilton Hotel Paris
Hilton International Paris
Hilton Paris
Paris Hilton

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