“Do yourself a favor... book some where else!! Overall poor experience. They do not value you as a customer.”
Pros: location and gentle staff at the front desk.
Cons: they do NOT respect reservations (be careful!!!), they do not care about their customers, Internet not working in the room, expensive and bad breakfast, bathroom at the reception not working, small rooms, although I know it is Paris, for the the value it is still a small room.
If I take the time to write this detailed review is just because my experience here was so bad, that I have an extra encouragement to do so.
Let me start by saying this was the first stop of my honeymoon so as you can imagine I booked well in advance, at least 3 months , and when you book for a honeymoon trip you really spend time, thinking about the hotels you are going to stay.
This hotel was a recommendation from a friend living near the hotel and I choose it because rooms are a bit, just a bit larger, because of being a boutique hotel, but mainly for the location which is in the few positive points for this hotel. But let me assume you are my friend reading this review and hear me out... I definitely do not recommend this hotel since they do not care whatsoever for their clients.
Even though they only had the standard room available, I decided to book through expedia 3 months in advanced and confirmed via email directly with the hotel 1 week before my trip asking for an early check inn and making them know this was a honeymoon trip (an special trip, I have been over 5 hotels now in this trip and they have all thanked me for choosing them for this kind of trip since they know you take time for planning, but not Le Walt, this has been the only hotel that do not care whatsoever about this. I felt like they were doing me a favor, instead of me for choosing and spending with them. This is not a boutique hotel standard) They did answer and confirmed the booking but did not guarantee the early check inn which I understand is not in their hands.
After a long overnight flight , I was surprised by the staff who very gently, instead of granting me with an early check inn, told me that I do not have a room because "a guest decided to stay longer" and "how could they denied her my booked room". So they decided for me, in my honeymoon trip, which they were told and knew, that their sister hotel, in an entirely different area, would be good for me.
After not accepting this, I was received in my honeymoon wondering for 4 hours if I had or not the room I booked 3 months in advance. Thanks Le Walt for this, you can be sure you made me have an unforgettable moment, a negative one!!!
So 4 hours after my arrival, at 3 PM, I was granted with the favor of respecting my reservation.
I know this is Paris, but Rooms here are still small, just a little bit larger than some other hotels, but superior rooms in some other hotels are larger.
Internet did not worked in my room so I had to go to the reception every time I wanted to use internet, big uncomfortable issue. Even at the reception sometimes it did not worked.
Breakfast is just average and not worth at all, better eat at the next door restaurant which is great. I do not recommend to stay here, although location is good, if you choose a near by hotel give the restaurant next to Le Walt a try.
The final day I had a late flight, so I went to hang around a few hours and returned to pick my baggage which they hold, but when I returned for it and wanted to use their bath room, wash my hands and refreshen a little before my flight, but I was not allowed, they told me they were having some works being done so they could not help me....so hold it one hour until you reach the airport. I was deciding weather 2 or 3 stars for the review, but they just managed to earn only one even with ther good location.
This hotel made me feel like an unvalued customer, they made the star of my honeymoon a nightmare. I have stayed in all kind of hotels (budget to luxurious, boutique to big resorts) in various cities (small towns to big cities) so I feel I have grounds to compare and rate hotels. Le Walt is among the worst, terrible value.
If you do not spect anything and you do not care about not being valued then this is a good hotel for the location and the gentle front desk staff, otherwise choose a different hotel. For me is not worth it.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
October 24, 2012
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Thank you for your comments following your stay with us.
I am very sorry that you appear to did not enjoyed your stay at Le Walt.
I am sorry of the misunderstanding you had to experience upon your check-in. Indeed, one of our guests wanted to extend his stay. In the meantime, we have seen a note on your booking that you were in Paris for your Honeymoon.
As a Honeymooner, you will be aware that a complimentary upgrade can be offered when availability permits and I regret that due to high occupancy levels, we were unable to do so on this occasion.
Therefore, we had the idea to book an Executive room (with daily Buffet Breakfasts, Chocolates and Champagne) for you at our sister hotel which is located just near the Champs-Elysées Avenue, which is famous as the most romantic Avenue in the world.
We were convinced that you would be happy about this attention. Our goal was to satisfy you with this upgraded room in a romantic place and to satisfy this other guest who wanted to extend his stay.
I am really sorry because it appears that we should ask you before. We did not want you to feel like an unvalued costumer. Please accept our most sincere apologies for this feeling.
Concerning your check-out, indeed due to renovation maintenance works of our floor in the lobby’s bathrooms, you were not able to wash your hand. We are so sorry about this inconvenience but those works (it was last only for one day and unfortunately it was upon your departure).
In spite of those shortfalls, my Team and I do hope we may have the opportunity of welcoming you back again and to restore your faith on us.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.