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Hotel Le Walt: Traveler Reviews

4.0 of 5
37, Avenue de la Motte Picquet | 7 Arr., 75007 Paris, France (Eiffel Tower / Invalides / Palais-Bourbon)
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Hotel Le Walt
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86%
Ranked #375 of 1,810 hotels in Paris
Most recent review
5 of 5 stars Reviewed October 8, 2012
charw26 Epsom, United Kingdom
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317 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Epsom, United Kingdom
1 review
3 helpful votes 3 helpful votes
“Perfect location & decent hotel!”
5 of 5 stars Reviewed October 8, 2012

this was my second trip to paris, my boyfriend booked this hotel & i was not disappointed!!!! only a short 10-15 minute taxi drive from gare du nord station, we found this hotel was in the perfect location, almost central to everything that what we wanted to see. if not the metro was just across the road or the staff would call you a taxi. we walked to the eiffel tower from the hotel which took about 20 minutes. As for the hotel it was very small but cosy, room was extremly clean & the staff were so helpful. The only downside was our heated towel rail in the bathroom was broken but they did try to fix this. breakfast was lovely, good selection on the buffet!!! we stayed here for only the 1 night but would have loved to stay for at least 1 more! we ate in the restraunt next door called 'comptour du sept' & food was great. would definantly recommed this hotel!

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask charw26 about Hotel Le Walt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vainney L, Responsable relations clients at Hotel Le Walt, responded to this review
October 24, 2012
Dear Charw26

Thank you for posting your comments following your recent visit to the hotel.

I was of course very pleased to see that you had found everything to your satisfaction during your stay (location, room, breakfast buffet,…) and I do hope that we may have the pleasure of welcoming you back again in the near future; and this time for more than one night ! .

Kind regards,

Laza ROBINSON,
Assistant Manager,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Carlos
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Good hotel, would book again”
4 of 5 stars Reviewed September 24, 2012

The hotel is in a great location, walking distance to the Eiffel Tower, Champ Elysees and the Siene River. Lots of nearby cafes (there is a cafe right next door, but the one across the street has better food and decor and is less expensive.

The bed was super comfortable. The breakfast selection was great - freshly pressed coffee and orange juice (not machined like many of the bigger hotels in Eu) fresh fruits and pastries, yogurt, cereal, eggs and breakfast measts.

The walls are somewhat thin and there is no carpet on the floor so you do hear the other guests but it wasn't too bad. The staff were helpful

We would definitely stay here again just for the bed and breakfast.

Room Tip: The hotel has thin walls so get a room not facing the street.
See more room tips
  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask AprilsReview about Hotel Le Walt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vainney L, Responsable relations clients at Hotel Le Walt, responded to this review
September 27, 2012
Dear AprilsReview,

I am so pleased you had such an enjoyable visit with us and i am particularly pleased that you were impressed with levels of service you received from our team.

We always endeavour to deliver the highest standards and make all our guests feel welcome and
respected.

I am also proud that you have enjoyed our Buffet breakfast. I confirm you that it is one of the best in Paris and a very good value for money.

We hope we may welcome you back again very soon.

Kind regards,

Laza ROBINSON,
Assistant Manager,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
“Decent hotel; Poor customer Service”
1 of 5 stars Reviewed September 22, 2012

The hotel itself was nice and we would have given good reviews had it not been for our air conditioning problem and they way it was handled. Just like another reviewer, we had problems with the A/C and the way things were handled was terrible. I made a point to book a hotel with air conditioning as I knew it would be hot in August. During our 6 night stay, it was extremely hot 98-100 degrees and our air conditioning did not work properly. We reported this right away and were told how to adjust the thermostat. Unfortunately the receptionist told us the wrong way to adjust it and this made it even hotter. The next day we were told someone would come and service it. Still no better. We asked for another room and were told they were full which turns out to be a lie. The receptionist came to our room and admitted it was way too hot so he gave us a fan! Seriously?! Basically we reported this every night and were put off with excuses like the management would have to handle it but conveniently we never saw the manager. Through email communication after we returned home, he later told us he was there yet he never approached us. The reception team kept saying they would report it to manager. We were miserable and didn't sleep well for 6 nights and never given another room just excuses. After sight-seeing all day in the heat, we certainly didn't want to come back to a hot room! We would have gladly packed up and moved to another room or hotel if it had been offered to us. We don't mind paying full price as long as we get what we booked, but we didn't. When we were leaving, we finally got to talk to the manager about some sort of compensation. He told us we could have our continental breakfast free (we ate 4/6 days there)and he would approve one free night but we would have to get it through Expedia since we booked with them. Nice, but one free night out of six that we were miserable and didn't have the A/C that was advertised was not satisfactory to us. We followed through with Expedia and they kept getting excuses that the manager was not in when they called. Finally an Expedia supervisor got through and asked for at least half off each night to compensate us at least part of each night.. Yes, we did stay there and use the room, but only because we had already paid for it and we were there for a wedding. We were so hot trying to get ready in formal attire for a wedding and were drenched before we even left the hotel! We did not get the air conditoned room that we booked! The manager is blaming the heat wave! Whatever the reason, this was not handled appropriately.The manager had the nerve to insinuate that we were lying and that we never reported the problem! He said his team told a different story! That's when we really got mad! He even told the Supervisor at Expedia he couldn't do more because it had been a bad month! Are you kidding me?! I can see why the hotel's business was poor and reviews like this shouldn't help them. The manager didn't seem to care that his hotel would get a poor review. I see that he responds to these reviews, and I'm sure he will have more excuses when he reads this, like blaming the heat wave. He never seemed to understand that you still need to take care of your customer regardless of Mother Nature! My advise is find another hotel! They do not have good customer service/management and there was someone different at the desk every day we were there that couldn't seem to handle the problem or get management involved. We were very disappointed in this hotel and I would not stay there again. By the way, we traveled to two other cities in Italy when we left and it was very hot there too, but our A/C worked and it was so nice to relax in a cool room after being in the heat all day!

  • Stayed August 2012, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
Ask Nanci W about Hotel Le Walt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vainney L, Responsable relations clients at Hotel Le Walt, responded to this review
September 26, 2012
Dear Nancy W,

Thank you for taking the time to post your comments and I was concerned to read that you did not enjoy your stay with us.

Please accept our most sincere apologies for the obvious disappointment caused and please be assured that your feedback has been taken very seriously.

I was disappointed to see that your review and grade is base only on the issue you've experienced with my management and the fact that you did not have the total reimbursement of your stay, as I understand from your comments.

Maybe if you had your entire stay free, as you asked on our correspondences, your review and grade would be better…

Indeed, forgive me if I am mistaking but I can notice that you did not speak, for example, about our very good location or about the fact that you stayed in one of the biggest room of the hotel.

However, regarding the A/C, I am sure that if you had informed us at time and not only the day previous your departure (I have double checked all our records and files for being sure), we would have acted swiftly and appropriately, alternative offer a room change (even a hotel change in one of our sister hotels).

I confirm you once more that we had the availability to did it and our sister hotels as well.

Indeed, my team and I always endeavour to offer the highest possible level of service and courtesy to all of our guests and I apologize that on this particular occasion this was not displayed.

Nevertheless, I do agree that this situation should not have happened in the first case.

This is not reflective of the typical high standards my team and I deliver on a daily basis and I truly regret for how this will have hindered your first impressions of the hotel, and your experience as a whole.

The necessary steps have been taken to ensure this remains an isolated incident and thank you once again for bringing this to our attention.

As many regulars will know, my number one obsession is customer service and I will always make sure all comments/criticisms are immediately appreciated and dealt with an appropriate answer; never disproportionate action.

My team and I are very fortunate to have many many appreciative customers and our online rankings on Tripadvisor, I believe, are properly reflective of the efforts of our management and teams to deliver consistent and exceptional service.

Best Regards,

Laza ROBINSON,
Assistant Manager,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Top Contributor
101 reviews 101 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
56 helpful votes 56 helpful votes
“A nice Boutique Hotel in a great part of the city”
4 of 5 stars Reviewed September 9, 2012

Very good boutique hotel in a great part of the city. Close to all, especially the Eiffel Tower and Les Invalids. Metro station right across the street with a great pedestrian only food shopping street called "Rue Cler", just to the right of the hotel when you exit the front doors. Across the street you also have a wonderful grocery store to get anything you need. There are a number of Bistros and cafes on all three corners and excellent Pastry shops not to mention bakers and cheese shops. We found it a home away from home and very easy to get to with both the subway and bus. We also walked a lot from there and went to Petrossian caviar house which was just up the street. Great sized rooms with balconies on the top floor, wonderful bathroom and again I would like to say….excellent location to feel like a local in this Arrondissement. Would definitely book here again

Room Tip: Ask to be on the 6th floor where even the bathrooms have french doos leading to a balcony
See more room tips
  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
See 30 more reviews by SavvyTraveler738 for Paris
Ask SavvyTraveler738 about Hotel Le Walt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vainney L, Responsable relations clients at Hotel Le Walt, responded to this review
September 12, 2012
Dear SavvyTraveler738,

We are all thankful to the wonderful review you have just posted on Tripadvisor.

Rest assured our staff was immediately informed and congratulated.

Indeed, one of our strenghs is our location closed from everything.

And the second of our strenghs is our Team who always strive to do everyhting they can to ensure a memorable stay to all our guests.

Please don't hesitate to contact us anytime in the future, my team and I will be delighted to assist you with your reservations and ensure you always have this kind of experience with us.

Best Regards,

Laza ROBINSON,
Assistant Manager,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
34 helpful votes 34 helpful votes
“Be Careful”
1 of 5 stars Reviewed September 3, 2012

The hotel itself is nice & location is good. Front staff very kind & willing to help.
The problem is how they handle problems-their lack of care & concern.
Before we arrived I had written a letter (after reading Trip Advisor)to not get a room facing the street.We arrived early & were assigned a room. When we got to the room isn't wasn't cleaned. The receptionist said she would upgrade us to another room & that should satisfy my street concerns. After an overseas trip we were tired & so grateful. I still don't understand how this room is an upgrade but it was clean & ready so we were happy. Our room was 204. Now on 3 separate occasions our room was left unlocked. After a whole day out & returning to find your room unlocked, was not a great experience. The problem is you need to pull the door to insure that is locked. It is a normal thing for anyone to do, but I guess not the staff at Le Walt. So we went down, told reception, he came to check it out & yes saw it was opened & noted it down in a book. Happened the 2nd time, different person at reception but she told someone in housekeeping. 3rd time-we most upset that a simple matter you could not be taken care of. Same person in reception-told manager in other room. Manager did not even take the time to talk to us or even apologize for what happened. I spoke of our concern for safety for ourselves & belongings. So that same night I wrote a letter to Sunwing asking for a representative to contact us. Of course, you only get a standard letter saying they are looking into the matter. so on our last day (which was the next day) we asked reception (different person) to please make sure our room was locked.
Returning home I received a letter from Sunwing that the management offered us an upgraded room for our troubles. I could not believe the audacity of someone lying. No one offered us a thing! Management couldn't even take the time to speak to us, nor make an effort to insure our room was locked after the 1st time. But to lie. In all my years of travel (over 35-taking 2 trips a year) have I experienced such nonsense.
I guess we have been fortunate never having had any problems. But a hotel can't offer anything after a client has left. But a little concern would have been great & appreciated. You look forward to a wonderful trip to Paris & the manager of Le Walt has to spoil it by the complete lack of concern & care.

  • Stayed August 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask cheekymonkey about Hotel Le Walt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vainney L, Responsable relations clients at Hotel Le Walt, responded to this review
September 10, 2012
Dear cheekymonkey,

Many thanks for posting your review following your recent visit to the hotel Le Walt.

I was sorry to learn that you felt your concerns were not taken seriously once reported.

I can assure you that I always endeavour to rectify any issue reported.

This is why I have replied to all the emails received from your agency and from you.

As you know, this issue about the door not locked very well was due to a misunderstanding about who did it.

So, once again please accept our most sincere apologies for this misunderstanding.

I regret we failed to meet your expectations on this occasion and do hope we may restore your faith in the hotel on a future occasion.

Kind regards

Laza ROBINSON,
Assistant Manager,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Hotel Le Walt

Also Known As:
Le Walt Hotel
Le Walt Paris
Address: 37, Avenue de la Motte Picquet | 7 Arr., 75007 Paris, France
Phone Number:
Region: France > Ile-de-France > Paris > Eiffel Tower / Invalides / Palais-Bourbon
Amenities:
Wheelchair access
Hotel Style:
#159 Luxury Hotels in Paris
#171 Romantic Hotels in Paris
Price Range: $$
Hotel Class:4 star (4*)
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