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“Not as described dishonest staff” 1 of 5 stars
Review of Hotel Clarisse

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Hotel Clarisse
2.0 of 5 Hotel   |   159 Boulevard Lefebvre | 15 Arr., 75015 Paris, France (Montparnasse)   |  
Hotel amenities
Ranked #1,169 of 1,793 Hotels in Paris
Manchester, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Not as described dishonest staff”
1 of 5 stars Reviewed 4 weeks ago

Booked Clarisse Hotel on line through booking.com We were unable to stay at this hotel as it was not the hotel described on their website. We arrived on the 3rd October. The receptionist said it was a very small room but would be ok because we did not have suit cases. So we had a look before we checked in and she was not wrong you could only just get round the twin beds...the smallest Hotel room I have ever seen. We immediately went back to reception and said we will not be checking in as it was not what was described on the website and the pictures were misleading!!! She said it was the only room available so we told her we could not stay in that room and then left to try and find somewhere else at 7pm. We were disappointed and worn out from travelling and now having to find alternative accommodation. It was very intimidating area with large groups of youths hanging around. The area where the hotel is situated is very undesirable with massive high rise blocks used for social housing. The Clarisse took the full payment from my creditcard and will not refund it. They are saying we stayed there for 2 nights yet I have proved we stayed elsewhere to booking.com. Booking.com agree we never stayed there but can't make the Clarisse pay the money back. The receptionist Veronica is dishonest and has lied to booking.com. So don't be fooled by the description and pictures on booking.com

  • Stayed October 2014, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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18 reviews from our community

Traveler rating
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    5
    1
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5
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Russian first
  • Any
English first
Munich, Germany
Senior Contributor
42 reviews 42 reviews
18 hotel reviews
Reviews in 29 cities Reviews in 29 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed May 6, 2014

We stayed in Clarisse during our last stay in Paris, we were a little late on booking during the Easter holidays, so were not left with much of a choice. We were surprised though, the room was nothing to write home about but it was cleaned every day and fresh towels daily. The personnel was great, very friendly and willing to help us with all our questions, they made my boys feel good. Breakfast was nothing special but for 9 euros who can complain, we found something to our taste everyday. A great advantage was having the tram directly outside our door, very, very conveniant, we bought 3 day Paris Pass tickets which allowed us to use all public transport systems which was itself an experiance my kids will never forget. Parking is also available at a very reasonable price, if you consider the price of parking in Paris...All in all we were happy with our stay in Clarisse and would recommend it to anyone on a budget.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jpshotel, Responsable réception at Hotel Clarisse, responded to this review, October 23, 2014
Dear guest,

Thank you for this review about your stay in Clarisse.
We are pleased to have reach your expectations even if our hotel wasn't your first choice.
Cleanliness is one of our priority, and someone clean the room and change the towels everyday.
Our english-speaking staff is always vailable to assist our guests during their stay.
There is a tram station just in front of the hotel, that is really convenient to reach many places in Paris. The hotel has a private parking for our guests.

We hope to welcome you again for your next time in Paris !

Best regards,

The Front Desk
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 15, 2014

I stayed only one night in this hotel. The room is really very small, the bed occupies almost the entire available space but everything you may need is available and the spaces are well organised. The bathroom is not that small with a very good shower. I like the location, not in the very historical center but we'll connected with public transportation. Maybe a bit expensive considering that breakfast was not included.

Stayed January 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jpshotel, Responsable réception at Hotel Clarisse, responded to this review, October 23, 2014
Dear guest,

Thank you very much for taking the time writing this comment.
We are sorry that you found the room too small. It depends on the category you have booked, but the smaller ones are made for short stay.
Our location is really convenient to use public transports and go around Paris.

We hope to welcome you again in Clarisse !

Best regards,

The Front Desk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Clarisse

Address: 159 Boulevard Lefebvre | 15 Arr., 75015 Paris, France
Location: France > Ile-de-France > Paris > Montparnasse
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
Ranked #1,169 of 1,793 Hotels in Paris
Price Range (Based on Average Rates): $
Hotel Class:2 star — Hotel Clarisse 2*
Number of rooms: 25
Reservation Options:
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Also Known As:
Clarisse Hotel Paris

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