I have never stayed somewhere where the staff were so rude and made our stay in the hotel so uncomfortable. There had been a miscommunication between myself and one of the staff members in the weeks leading up to our stay. We had asked the cost of adding an extra fold out bed into one of the 3 bed rooms, I was told it would be "no extra cost" in addition to our current booking. When we were requested to pay almost 100 EUROS extra and I politely questioned this we were not only branded liars, but also stupid and we laughed at by staff. Just to get out of a horrible situation we stopped the discussion and agreed to pay the extra (all required in cash??). The staff would not stop going on about it. I asked for this not to be discussed again as we just wanted to enjoy our time, and no surprises the next morning the manager pointed us out to staff the next morning who continued to laugh, question us and make us feel uncomfortable again. For the remainder of our time there we tried to only enter and leave the hotel when there we no staff (particularly the manager) around.
The hotel itself is ok as far as Paris goes. Small, simple but clean. Toilet water leaking on the floor - not great.
Great location. A shame about the staff.
- Also Known As:
- Andre Gill Hotel
- Andre Gill Paris
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