Complete CHAOS! We had a terrible experience in this hotel (which a one star hotel and not four). Me and my sister decided to have a trip in Paris with our old parents. We arrived at 14:00 having a prepaid room and we had to wait more to check in since the staff seemed to be busy and was not paying any attention to us, without any other people around. Finally, they informed us that the rooms will be available after 15:00 and suggested to go for a walk and come back later. We we came back at 20:00 they informed us that the hotel was overbooked and they tried but they can not find any other hotel for us to stay !!!!!!!!!!! They told us that they will continue to search (but I never saw the one employee who was there to search to find another hotel for us. In the meantime, ~10 other people came for check in and the situation was the same. The receptionist was rude, arrogant and was shouting and insulting the clients (he told me "don't talk to me like a queen, I am not your slave...!!!). When I informed him that I will go to the police he said "go, they will never come! From which country are you coming from?!!!". I was embarrassed to bring my parents in a place like this, who seemed to be stressed/tired and frightened by the whole situation. I immediately contacted my travel agent who after trying to reach the hotel had also the same terrible treatment. We all asked for the manager, but no-one was there to put some things in place. The employee gave us a card of the hotel saying "sorry, we can not do anything else for you, come back tomorrow at 8:00 to talk to the manager!". He spend 4 hours (till midnight) in the reception lobby trying to find by ourselves a place to stay without success. Thank God my agent called me back and informed me that he finally found a real 4 stars hotel close by (I strongly suggest it: ASTOR SAINT HONORE HOTEL). Tired and completely exhausted we slept well in our new hotel...but these people destroyed our 1 night in Paris with our old parents (priceless!!).
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 27, 2013
Dear Madam, Dear Sir,
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I have recently taken over as the Manager of the Amarante Beau Manoir Hotel in Paris and I would like to reply to some of the comments by clients. We pay close attention to clients' remarks and are very concerned with improving the quality of the hotel.
As one Trip Advisor member mentioned, renovation work has been carried out in the hotel in the last few months in order to comply with new safety regulations, and standards have been greatly improved. I would like to apologise to any guests who were inconvenienced by this work. Decoration has also received attention, with new wall coverings and bedding. Our aim was to provide more comfort for our guests.
As a result, the hotel has been awarded four stars in the new goverment-approved classification system. This recognition is your guarantee of a good standard of safety and comfort and encourages us in our aim to satisfy our guests and to ensure that they will stay with us again and again. The Beau Manoir is ideally located for business or leisure, right in the heart of Paris. We assure you that in 2013 we will do all we can to make your stay with us a pleasant one.
With my best regards
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.