Complete CHAOS! We had a terrible experience in this hotel (which a one star hotel and not four). Me and my sister decided to have a trip in Paris with our old parents. We arrived at 14:00 having a prepaid room and we had to wait more to check in since the staff seemed to be busy and was not paying any attention to us, without any other people around. Finally, they informed us that the rooms will be available after 15:00 and suggested to go for a walk and come back later. We we came back at 20:00 they informed us that the hotel was overbooked and they tried but they can not find any other hotel for us to stay !!!!!!!!!!! They told us that they will continue to search (but I never saw the one employee who was there to search to find another hotel for us. In the meantime, ~10 other people came for check in and the situation was the same. The receptionist was rude, arrogant and was shouting and insulting the clients (he told me "don't talk to me like a queen, I am not your slave...!!!). When I informed him that I will go to the police he said "go, they will never come! From which country are you coming from?!!!". I was embarrassed to bring my parents in a place like this, who seemed to be stressed/tired and frightened by the whole situation. I immediately contacted my travel agent who after trying to reach the hotel had also the same terrible treatment. We all asked for the manager, but no-one was there to put some things in place. The employee gave us a card of the hotel saying "sorry, we can not do anything else for you, come back tomorrow at 8:00 to talk to the manager!". He spend 4 hours (till midnight) in the reception lobby trying to find by ourselves a place to stay without success. Thank God my agent called me back and informed me that he finally found a real 4 stars hotel close by (I strongly suggest it: ASTOR SAINT HONORE HOTEL). Tired and completely exhausted we slept well in our new hotel...but these people destroyed our 1 night in Paris with our old parents (priceless!!).
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- Also Known As:
- Amarante Beau Manoir Paris
- Hotel Amarante Beau Manoir