“Unfriendly staff. Bad beds. Good location.”
Encouraged by good ratings on tripadvisor we picked this hotel - quite a bit cheaper than 3star fully renovated hotels. We didn't expect luxury - but we did expect a somewhat warmer welcome. Why? because the hotel's website suggests so. As does the confirmation e-mail, and reviews by other travellers. Also, for 110 euros a night, you'd expect a moderately decent bed. Instead, what we got was
- extremely unfriendly gentleman at the reception who would't even look at us
- poor beds - old mattrasses, dirty linen, and too little of it, so the actual matrass was visible
On the plus side: good location, decent shower.
All in all I would't recommend this place.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
March 7, 2013
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I am Mr MARC, the owner of this hotel, and I never had to comment tripadvisor's comments, but from now, I need your help to improve our quality and services...
Would you be kind enough to let me know your room number (if you remember) so I could change the beds ?
Please note that in our rooms, on your desk is a book with quality formular that you could have fullfilled and droped into my private mailbox , in front of the reception desk on the main floor.
As well, I can be joined any time directly on firstname.lastname@example.org
Since January, Mr SANTA ANA who usually work on week ends and worked more during Mr SADR's holidays, got private troubles which can explain his lack of concern. He's gone for few weeks off from now to fix his troubles, and will be back soon with his usual good mood !
Please let us a second chance by visiting us again next time, and you will realize that we can provide a very good service !
Best regards, Mr MARC, Owner.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.