We were delayed due to weather conditions on the Eurostar line. My friend who booked the room e-mailed the hotel to let them know we were still arriving, just that we would be significantly later than planned. The gentleman at the front desk was very friendly and very available to help with any questions you might have. The rooms were small but I never felt crowded. The bathroom was very spacious considering the room size and there were two windows that opened up to give you fresh air if you needed. The heat worked very well in the room. The room we booked had two small twin beds that were next to each other. The beds were comfortable. The rooms contain a safe, desk and a television as well. A heads up should you decide to stay, the hotel does indeed have a lift but if you have bags it is a one at a time sized lift. All in all I'd definitely recommend staying here.