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“This is a Masterclass in how Good Service should be provided........” 4 of 5 stars
Review of Champs Elysees Plaza Hotel

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Champs Elysees Plaza Hotel
5.0 of 5 Hotel   |   35 rue de Berri | 8th Arr., 75008 Paris, France   |  
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Hotel amenities
Special Price
15% off room rate
Ranked #50 of 1,794 hotels in Paris
Brighton, United Kingdom
1 review
“This is a Masterclass in how Good Service should be provided........”
4 of 5 stars Reviewed April 2, 2013

The staff were unbelievably attentive, friendly, courteous & warm towards us. This was a welcome surprise as the Parisiens are known to be quite rude (especially to the English).

It turned out that The 'Suite' that we booked was NOT in fact a suite, (with a separate bedroom & lounge), but 1 decent sized room. It was on the top floor and had sloping walls - which I don't like as I'm quite tall & I'm 'all about the space'. We could see that the room had its charm & you either liked it or you didn't. The porter, totally unprompted, asked if we liked the room & I informed him that we weren't that keen on it.
He dutifully & cheerfully hooked us up with another one on the 2nd floor - which was much better & more stylish (with no less than 3 sets of French windows; each one with a mini balcony). The room was a little bit noisy, being much closer to the ground, but I got used to it. Besides, the hotel is 150 metres away from the Champs Elysees - so what did I expect !
I wasn't overly bothered by the 'Suite NOT being a suite' because I could see that it was still the correct square footage - as advertised on Expedia.co.uk

Lastly, the breakfast was really 1st class.
In summary; it was expensive - but you could see that the money was spent on high quality food, very well-trained staff & an excellent location.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with clever-hotels.com

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
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English first
San Diego, CA
Top Contributor
51 reviews 51 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed April 1, 2013

Absolutely fantastic hotel. Not only the BEST hotel I have stayed at in Paris, but probably one of the best hotels I have stayed in my life.
Pros:
- Excellent Location - one block from the heart of Camps Elysees, without the noise and traffic.
- Amazing staff. They go out of their way to satisfy you.
- Phenomenal Accommodations - I got a Junior Suite. The room had a King Size bed (a rarity in Paris), and a pull out couch (as big as a queen). The room decor was to die for; classic design, with modern touch.
Cons:
- The free breakfast was not par with the rest of the hotel. It was good, but not excellent.
-

Room Tip: Upgrade to Junior Suite.
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Shields, United Kingdom
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed April 1, 2013 via mobile

We booked the Champs Élysées Plaza, partly due to the reviews but unfortunately it's missing rather a few of the special touches that should make up those five golden stars. We stayed in a suite with our two children and the hotel rang us prior to our arrival to check the ages of the children and to see if we needed anything in particular during our stay. The suite was beautiful with lots of elegant touches and the furniture was very in keeping with the over all look of the room. A beautiful bathroom with a deep free standing bath which was unfortunately dirty and in need a of good clean as was the floor to the side of the bath. We had to ring down to ask housekeeping to come and make up the sofa bed for the children and unfortunately it wasnt put away during the rest of our stay, which defeated the point of having a suite as it just made the lounge another bedroom. We also had to ask for another pillow as there was only one for two children. On our first morning we had breakfast in the hotel, we had to ask for plates and glasses as there were non and then when the waiter brought some they were used up instantly as everyone was waiting for them. The continental breakfast was nice and there was a good selection available but the two members of staff were rushed off their feet and unable to stay onto of things which was a shame. We called housekeeping for some cups as there weren't replaced from the evening before but an hour later I had to call again. The hotel is in a great location but there was rather a lot of noise during the night from outside. It's a beautiful hotel and we did have a great time however the finishing touches and detail which make a fantastic hotel were missing.

Stayed March 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aruchaud, Directeur général at Champs Elysees Plaza Hotel, responded to this review, April 4, 2013
Dear Guest,
First of all, we would like to thank you for your comment. We are pleased that you appreciated our property even if we regret that your stay wasn’t up to your expectations.
Regarding your experience with the breakfast and room service; you are absolutely right, these types of annoyances should not happen. Our establishment being fully booked at the time, despite the good will showed by the staff that you noticed, they did not manage to satisfy everyone’s requests at the right time and we would like to apologies.
Regarding the sofa bed; the housekeeping service had up to date, instructions to open the sofa bed upon arrival during the turn down service and then leave it open (unless guest request otherwise) for the reminder of the stay to enable children to take a nap. Having said that, following other guests request, we have now decided to change our way of operating: the sofa bed will still be open upon arrival during turn down service but will be made up during the day (unless guest request otherwise).
We sincerely hope that this change in organization will contribute to a better satisfaction for our guests with children
Finally, we are happy that enjoyed your bathroom which was designed with new materials and French classic old style items such as the deep free standing bath and tiles that are both antic. Therefore, what you thought was dirt was simply the patina left by the years.
We hope that we will have the pleasure of welcoming you and your family once more during your next trip to Paris.

Dominique Ruchaud
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 18, 2013 via mobile

My wife and I stayed here for a weekend break.All of the staff made us feel very welcome and seemed to go out their way to make sure we had a pleasent stay.We had such a relaxing time, the room was lovely and so quite at night.When we visit Paris again we will be staying here!

  • Stayed March 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 18, 2013

Certainly did not regret staying here. Staff are helpful and well trained. Room size is big and the jacuzzi jet and bath robe is certainly a luxury. Love the turn down chocolate and the well fragranced rooms. The room service bills were a little confusing for us but all the staff handled our issues very professionally . They really make us feel welcomed and great staying there for 7 nights! Thank you everyone at the hotel. You have made our experience in Paris a great one!

Room Tip: It could be slightly more expensive compared to other hotels in the same area, but it is definitely...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 12, 2013 via mobile

This is a gorgeous hotel. The bed is comfortable. The rooms are quite. Loved the jetted tub.....the room service...superb! I highly recommend this hotel. We were treated like royalty. We'd definitely stay again.

  • Stayed March 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, New South Wales, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 19, 2013

My home is a special place and I have to leave it frequently for business. The Champs Élysées Plaza is my home when in Paris and exceeds expectation every time. Amazing staff, beautiful rooms, great amenities and superb location. For those seeking a boutique luxury environment a short walk from the Champs Élysées this hotel is a must for you.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Champs Elysees Plaza Hotel

Address: 35 rue de Berri | 8th Arr., 75008 Paris, France
Phone Number:
Location: France > Ile-de-France > Paris
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#29 Luxury Hotel in Paris
#45 Family Hotel in Paris
#58 Business Hotel in Paris
#63 Romantic Hotel in Paris
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Champs Elysees Plaza Hotel 5*
Official Description (provided by the hotel):
The luxurious Hôtel Champs Élysées Plaza is an exclusive Haussmannian-style mansion located in the Champs-Élysées district. Most of the rooms feature a spa bath and a marble fireplaceThe spacious guest rooms feature high ceilings and stylish furnishings. Each soundproofed room is equipped with a flat-screen TV, a Nespresso coffee machine and a CD player. The private bathrooms have an art-deco design.The Hôtel Champs Élysées Plaza features a spa Sothys with sauna and hamman, as well as a fitness centre. Guests can use the hotel’s library, and free Wi-Fi access is available.The restaurant "Le Keller" at Champs Élysées Plaza is elegantly decorated with a chandelier and has a skylight, where a buffet breakfast is served every morning. ... more   less 
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Also Known As:
Champs Elysees Plaza Paris
Hotel Champs Elysees Plaza

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