I stopped in Paris for two nights and decided to go with Hotel Paris Louis Blanc through Booking.com due to good reviews. What a mistake I made.
The hotel itself was middle range but the "customer service" and ultimate dishonesty definitely spoiled the whole thing. When I checked out I wasn't given an invoice of my stay although I did wonder about that. Apparently that's not the hotel's policy. When I checked my credit card statement the hotel had billed me for the two nights plus 4 BREAKFASTS which was interesting since I didn't have any breakfast and I stayed for two nights ALONE and clearly indicated this when I checked out. The hotel has refused to answer Booking.com about the matter now for over two weeks and clearly feels that they have a right to add whatever phantom charges to the bill if they wish.
The staff was also very rude. The "free wi-fi" that they advertised was down most of my stay. When I went down to the reception to ask about the matter, the receptionist shouted at me before I even got properly off the elevator that there's no point asking, it's down and that I was stupid not realising it from the lobby's screen (I had just checked in, how was I to know that the lobby screen was supposed to be connected to the internet?). I had work to do so I tried asking when it would be fixed or if there were any free wi-fi zones in Paris and the receptionist just answered that she didn't know or care. Nice customer service! The only nice people were the cleaning staff.
All and all, I would advice to stay well clear of this hotel. Extra phantom costs and rude behaviour did it for me.
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- Also Known As:
- Campanile Paris x Gare Du Nord Hotel Paris
- Campanile Hotel Paris