The location of this hotel was great however we had paid extra to have a triple room with three single beds. When we were given a double and a single bed in a much smaller room than the picture showed, we requested the room we had paid for. We were told the room had been double booked and we couldn't go into it until the following night. There was no offer of compensation for the cheaper room. When we moved room the next day I left my kindle in the First room. It was only after I had got on the Eurostar 2 days later that I realised where I had left my kindle in the desk in the first room. I rang the hotel and told them exactly where it had been left. I was told it had not been found but they would check again. I called three times with no result. One of my travelling companions also saw my kindle where I had left it, so we are sure it was left there. Second room was at the front of the hotel and agree with earlier reviews that you cannot open window for ventilation due to noise outside and as it was quite a warm night the room was stuffy. The safe in our rooms were not bolted down and one did not work at all. We asked if our passports and important documents could be kept in the hotel safe and when we collected them, realised they had just been kept under the reception desk in the lobby. Very disappointing all round.