While the rooms are large clean and quite comfortable, the rest of the experience was miserable.
- There was no Wi-Fi and nor wired internet in the room, despite hotel description. the wi-fi in the lobby didn't work properly!
- The windows are very poorly insulated and you can hear the traffic from peripherique, people talking in the back yard all night long. Unless you have ear plugs don't even think of getting a full night of sleep.
- The elevator to the garage was broken for my whole stay, and I had to carry my luggage up and down the steep stair, crossing 4 or 5 doors... really not an enjoying experience
- Accor group has no issues remodeling this place, not even considering the experience for their guests. All day long there has been drilling, hammering and other construction noise. Complaining to the front desk was useless and the lady behind the desk made it clear to me that I should have known this, because apparently there was a sign somewhere in the lobby. Well I booked on accorhotels.com and when I booked Accor didn't mention at all that there was remodeling going on... It was a very frustrating experience.
- There is only one elevator to the apartments, and at rush hour, you can factor-in long wait times.
- But you can also use the stairs, if you don't mind crossing the dirty and filthy stairways. Btw the way the hallways on the floors are totally run-down and dirty. May be Accor could post here when they last cleaned the place?
All in all the appart-hotel has large rooms and is in a great location. If only Accor group was a little more customer oriented and a less greedy, they close the place while they remodel it, and offer their guest an enjoyable experience when they reopen. But greed seems to trump service at Accor. I spend a lot of time in hotels in France and many hotels are run by Accor. I must say after this experience, I will give preference to non-accord groups on my trips.
avoid this place all together!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.