The title explains it all. We stayed at this hotel for one night in early July. We were woken up twice in the middle of the night by a screaming concierge on the phone. Stayed here again at the end of the month for two nights. The reservation had been previously booked in June, and we decided to give it another shot. Upon arrival, we asked if anyone could help with our bags, as we were two small females with heavy suitcases heading up to the 3rd floor. The concierge replied with a simple "no, sorry". Throughout our travels, assistance was always provided without being asked. Meanwhile, late in the night, we were once again awoken by a loud screaming concierge. First thing in the morning, we went to the front desk and politely brought up the issue. Three gentlemen that worked there all told us it wasn't their problem, and the individual who was the cause of the yelling said that we should have called the front desk in the middle of the night when the screaming occurred. Under what circumstances is it ever the responsibility of the guest to inform the concierge that he is being disrespectful and causing a disturbance? It's one thing to ask this of us if the noise was occurring on our floor, of which they were not aware. However, the concierge was the CAUSE of the disturbance. Their complete lack of understanding and willingness to take responsibility was extremely unprofessional. Lastly, and certainly not least: bed bugs during both stays (early, followed by late July). I created this account specifically to warn future potential guests. Save yourselves the money and frustration. I slept in 9 different hotels in 9 cities, and to say this was the worst would be a gross understatement.
- Official Description (provided by the hotel):
- Welcome to the Hotel de la Herse d'Or, a small charming budget hotel in the heart of the Marais, near Place de la Bastille, Place des Vosges and Ile Saint-Louis. Elegantly decorated, with a peaceful and friendly atmosphere, this former, authentic building distinguishes itself by its comfort and friendliness. A few minutes from Notre Dame Cathedral, Pompidou Cultural Centre and the Louvre Museum, discover Paris of the arts! ... more less
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