The location of this hotel is fantastic and the rooms clean and comfortable. I could see the Eiffel Tower from my window if I stuck my head out, which was lovely. The service was unfortunately terrible.
On the day I arrived the elevator was broken, so I was told I would have to take the stairs to my room on the fourth floor. Since I had just spent a considerable amount of time wrestling my suitcases up and down countless stairs in Paris’s Metro system (where elevators are either non-existent or difficult to access), I was not eager to carry my suitcases up another four flights of stairs. The man at the reception desk just looked at me, and didn’t offer to help. I told him to look after my large suitcase while I take the smaller suitcase and bag to my room. Only after I came down again and stood there looking a bit desperate as I tried to figure how I would get the large suitcase up all those stairs did he suggest that I could wait for his colleague to help me. The latter, he said, would be taking over at 7:30 pm. It was then just after 4 pm. I agreed to wait, but it meant that I was stuck in the room until then waiting for my clothing so that I could take a shower.
On my day off, I wanted to go to the Louvre but had heard that it’s best to buy tickets online since the line-ups at the Louvre itself could be long. I phoned the reception desk to ask whether they would allow me to print out my ticket if I ordered it online, and they said yes, just to e-mail the tickets to them. When I went down to get the tickets, it turned out that the printer was not working. The man at the reception was relatively computer illiterate, so I tried to make suggestions for how to fix the printer, but he had trouble following these, in part due to the language gap. When I asked if I could try to fix it myself, he refused. At the previous Hotel at which I stayed – the lovely Hotel Five in the Latin Quarter – the super friendly staff allowed me to use their computer to access my e-mail and print out my conference paper. But here I was treated as though I would somehow harm the computer. To make a long story short, I ended up having to stand in the queue at the Louvre after all, and having to pay for yet another ticket.
I also became ill one night and phoned down to reception to find out how I might access a doctor. The receptionist at first did not know but then suggested a number I could call. I called the number, but everything was in French, which didn’t help since I don’t speak French. When I called reception again he said that he would try to find an alternative number. After much time had passed he phoned back with a different number, but by that time I had already started feeling better. The gist of this is that you should not expect helpful service at this hotel should you happen to get sick.
Having said all of this, I would still recommend staying at this hotel, because it is reasonably priced and the location is truly great. It is right across the street from a wonderful restaurant that served me one of the best pasta dishes I had ever had, and an ice-cream parlor that sells possibly the best ice-cream on the planet.
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- Also Known As:
- Welcome Hotel Paris