I recently stayed at Millesime Hotel. I booked my stay 3 months in advance. Upon arrival, after a 24 hour flight from Sydney, I was informed by the manager of the hotel (Walter) that our reserved room was unavailable for the first night of our stay (for some unexplainable reason) and that the hotel had booked us into another hotel down the road. Walter promised that upon our return they would "make it up to us". We were absolutely exhausted by this stage, and agreed to stay in the other hotel and hoped to negotiate something further with Millesime later. The hotel we stayed in on the first night (Hotel de Seine) was sub-standard. Had i known this after agreeing to stay there, i would have made other arrangements. However, we put up with it in an attempt to be reasonable and not compromise our stay in Paris (particularly in June, which is a busy time of the year for tourism). After returning to Millesime we attempted to negotiate with the manager about the first night's bill. We had hoped that he would be reasonable about cancelling on us for no good reason and may offer to pay for our stay at Hotel de Seine. In any event, there was no such negotiation - the manager avoided us when we tried to contact him about this and we eventually discovered, from the concierge that Walter wanted us to pay for the first night in the sum of 200 Euro!! I might also add that no evidence was provided to us as to how the amount of 200 Euro was calculated for the first night - we had no idea where this figure came from and tried to contact Walter a dozen times, to no avail. We refused to pay for the first night until we spoke to Walter. We gave him our contact details and waited over 18 hours for him to contact us, all the time, trying to call him and receiving no response. In any event, Walter did not contact us about the first night and when we refused to pay until an agreement was reached, the concierge and his sidekick on duty used our credit card details and charged 100 Euro each to our credit cards without our authorisation or knowledge. I only discovered this transaction upon my return home. I might also mention that we had an argument with the concierge which lasted approx. 1 hour and kept us awake until midnight of the day we had a 6am start. How do I feel about this experience? Firstly, I will never recommend this hotel to anyone and I will be making my experience there publicly available to anyone who cares to know about this hotel. Secondly, I am absolutely livid that a hotel of this stature (recommended by Michelin and fairly good reviews, also very expensive) would fraudulently use clientele's credit card details to charge an amount which was neither agreed or authorised. I am outraged and disappointed that my stay in Paris had to end like that.
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- Also Known As:
- Millesime Hotel Paris