This will be a strange one: reading the good reviews from fellow visitors to Paris here on Tripadvisor led me to want to stay in this hotel. My girlfriend booked me online as I think most of us do these days. Anyway events in Iceland changed everything. We watched day by day and wondered hour by hour just what was happening in the skies with airports not open till 7am; then not open until 5pm; then 9 pm then 7 am the next morning and so on. I first emailed this hotel and told them I was worried I would not make it to Paris. My second email confirmed that I couldn't make it having missed out on chances of getting a ferry to London and the Eurostar to Paris (I live in County Kildare here in Ireland). But my third email included my new flight dates and times and asked them to put me up for another night-so now I would stay four nights instead of the original three. I got no reply to any of these emails until I was told that -and I quote- "Despite the circumstances the first night will not be refundable." I was angered by this and wrote to tell them that this was unfair given the extraordinary events that happened in grounding all flights in Northern Europe. Their general manager then sent me an email saying it was beyond his power to refund anyone, this was hotel policy and so on.
I wasn't looking for a refund-I was seeking to move my booking and add on another night's business for him and this hotel.
I worked for 15 years in hotels in Dublin-including three 5 Star Hotels in Dublin (Jurys Hotel, Ballsbridge; The Berkeley Cort Hotel; and The Shelbourne Hotel)-and know that this is simply not true. I told him that I had acted in good faith and that clinging to "policy" during these extraordinary times was morally questionable, showed a real poverty of spirit and a true lack of integrity.
- Official Description (provided by the hotel):
- Located in the heart of the Saint Germain district near the Odéon theatre, the Grand Hotel des Balcons is a family hotel. The decor in the lobby, panelling, stained glass windows and mirrors create a friendly atmosphere and give the hotel its special character recalling the Art Nouveau period. ... more less
- Reservation Options:
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- Also Known As:
- Grand Hotel Paris