My company recommended this hotel as it was near the office I needed to vist. I was quite surprised at what I found. Not really a hotel as much as a series of small apartments.
The facilities in the hotel are limited; apart from breakfast there's no restaurant or bar and you'll pay in advance for your room (I also had to contact American Express afterwards as the hotel had charged my card three times!!!).
The staff are friendly enough and the room was clean, although not that comfortable.
The decor is modern and the kitchen, although very small, is well stocked.
I found the beds were quite small and there was no air-conditioning (that I could find).
Internet was available in two varieties: one free version at low bandwidth and a higher version for only €8 for three days, which was good and reliable.
There's a supermarket and a few restaurants a short walking distance and the area of Paris is good. It's a short taxi or metro ride from Gare de Nord.
I'll probably not stay here again, as I prefer a hotel where I can order some food after work, but I'm not too sure why people had such a negative experience. I guess it pays to ask ahead what to expect.
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