We were at first very disappointed, to be contacted the night before our 1st wedding anniversary trip to Paris, to tell us that we were being moved to another hotel, because a delegation had arrived and demanded another 10 rooms for security reasons. The hotel we were moved into, was not of the same quality and we therefore complained to the Hotel Pont Royal on arrival in Paris. We were seen by the Pont Royal general manager within minutes. She was most contrite and completely understood our concerns and disappointment. Although the Pont Royal was unable to find us any alternative accommodation for the first two nights of our stay, she arranged for us to be moved back into the hotel and upgraded to a Junior Suite for the last two nights, (which included the day of our anniversary) and when we arrived in the room a complimentary bottle of Moet Chandon was cooling on ice for us to enjoy. That is customer service! We are returning later in the year ........
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- Also Known As:
- Pont Royal Hotel
- Hotel Pont Royal Paris