We booked a stay with this hotel for our 40th wedding anniversary in August. We have stayed at his hotel for approx 10 years, but in October 2011 when we arrived we were advised that our room was unavailable, and that we were to stay in another hotel for the 1st night, and that our room would be ready the next morning, by 10.00 a.m. When we arrived we were told that the room was not ready, and that we could leave our luggage in the lobby until the afternoon. For a 3 day break this was very difficult, but we appreciated things do go wrong. In view of this my husband emailed the hotel, explaining the problem with the last stay, advising them it was to be a special anniversary, and asking for confirmation that we would get the room we booked, They emailed by return that this would be the case. When we arrived, we were allocated room 401, which was extremely small, (the space at the bottom of the bed, was such that you had to turn sideways to pass) and knowing the size of the Superior room, (which we always booked) from previous stays, we complained to be told that it was a Superior room. Eventually I was told by a member of staff that we would be reimbursed for the difference between the room we had booked and the room allocated, on the day we booked out, and she would be there to organise it, but on leaving no mention of the refund was made, and she was not there.
- Official Description (provided by the hotel):
- fontaines du Luxembourg offers, elegance, subtlety and friendliness in an ancient residence, transformed by King Louis XIV to house his grooms. From this flourishing age, the Hôtel Fontaines du Luxembourg has retained purity and calm with its indoor patio covered in Virginia creeper, around which our lounge, reception area and rooms are arranged.Return to the charm of the past at breakfast time. A generous buffet is offered in an authentic vaulted room dating from the 17th century, where a 12th century pillar from the fortified walls erected by Philippe Auguste still remains.The hotel enjoys a central location in the Saint Germain quarter and right off the Latin Quarter.Enjoy a drink in the lounge or in the patio. Room service is available daily, free wifi access, bathrobes. ... more less
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- Also Known As:
- Hotel Luxembourg Paris
- Luxembourg Hotel Paris