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“Disappointed” 2 of 5 stars
Review of Hotel Fontaines du Luxembourg

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Hotel Fontaines du Luxembourg
3.0 of 5 Hotel   |   4 rue de Vaugirard | 6th Arr., 75006 Paris, France (Luxembourg)   |  
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Ranked #561 of 1,792 Hotels in Paris
Lancaster, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Disappointed”
2 of 5 stars Reviewed August 21, 2012

We booked a stay with this hotel for our 40th wedding anniversary in August. We have stayed at his hotel for approx 10 years, but in October 2011 when we arrived we were advised that our room was unavailable, and that we were to stay in another hotel for the 1st night, and that our room would be ready the next morning, by 10.00 a.m. When we arrived we were told that the room was not ready, and that we could leave our luggage in the lobby until the afternoon. For a 3 day break this was very difficult, but we appreciated things do go wrong. In view of this my husband emailed the hotel, explaining the problem with the last stay, advising them it was to be a special anniversary, and asking for confirmation that we would get the room we booked, They emailed by return that this would be the case. When we arrived, we were allocated room 401, which was extremely small, (the space at the bottom of the bed, was such that you had to turn sideways to pass) and knowing the size of the Superior room, (which we always booked) from previous stays, we complained to be told that it was a Superior room. Eventually I was told by a member of staff that we would be reimbursed for the difference between the room we had booked and the room allocated, on the day we booked out, and she would be there to organise it, but on leaving no mention of the refund was made, and she was not there.

Room Tip: Make sure you get the room you book!! They argued and argued and argued, even though we were sure of...
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  • Stayed August 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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235 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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Kiev, Ukraine
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed August 19, 2012

I've stayed at this hotel in weekend of August. I wasn't expecting anything special for 3star hotel, taking into account that all rooms in Paris are very small. But the hotel totally met the expectations. The location is perfect - 3 min walk to all cafees and bars and shopping. And 10 minutes walk to Louvre and other places of interest. The room was not that small, but very clean. The bathroom was also clean. The wifi worked well. So everything was great. I would recommend this hotel as good value for reasonabe money.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Epping, United Kingdom
Top Contributor
76 reviews 76 reviews
22 hotel reviews
Reviews in 33 cities Reviews in 33 cities
43 helpful votes 43 helpful votes
1 of 5 stars Reviewed August 18, 2012

Initial impression was nice, decent location, nice room

Then NO HOT WATER, at all. When we rang reception, the answer was "yes, we know, man should have come today but not coming now until tomorrow afternoon". We are only here for 1 night! Nothing mentioned when we checked in even though they knew about it, only offer to recompense was for free breakfast, no manager on site to talk to. Overall just a disgrace

Not impressed at all in the lack of honesty, nor in the ability to appease very irate guests

Will never return

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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fontaineslux, Gérant at Hotel Fontaines du Luxembourg, responded to this review, August 20, 2012
Dear Sir,
Thank you for taking time in comenting your stay with us. We must apologize about the trouble regarding the hot water problem. Unfortunately, when it occured we immediately called for an engineer but a piece of the heating system needed to be replaced and it was not available before monday morning. Do not hesitate to contact us, we will be pleased in finding a better compensation. We do remain available and apologize once more.
Best regards
Olivier Méallet
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New Jersey
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 16, 2012

Let me start off by saying that my wife and I have never stayed in a boutique style hotel in any country, this was our first experience; that being said this hotel is pretty decent. The hotel is very clean and well kept, decor follows the boutique styling. There is a very small elevator, but we used the stairs all the time (we were in RM 307 - 4th floor). The staff was quite friendly and helped us when we needed to get to certain places as well as providing recommendations. The hotel is walking distance from Jardins du Luxembourg as well as the Luxumbourg station on the "B Line". If you're coming in from CDG, just get onto the B Line, no point in taking a cab, public transportation in Paris is very effective and easy to use (I'm a New Yorker so trust me, public transportation (or bicycle) in Paris is the BEST way to get around).

There is a convenient store directly across the street which is perfect for getting water (1L bottle for 24 cents) and other common everyday items. There is a bike share one block down (unlike London, you must have an account prior to renting the bikes) as well as a electric car share in the same location. The location of the hotel is 2 blocks from St. Michel shopping area and about 4 blocks from the start of the Latin Quarter bars/eateries. The immediate area around the hotel is quiet and peaceful all day/night long which is kind of nice. Its a quick 10 minute walk into the Latin Quarter where you will find all sorts of food offering sit-down and take-out options and where are plenty of bars. We would settle down at a bar every night to have a few drinks and people walk, this is a great location to people walk and wind down.

Back to the hotel, again very clean and well kept. The A/C is quite effective, plenty of wall outlets (Americans make sure to bring outlet adapters as the hotel will not provide any). The hotel has free WiFi which is ok, not the fastest connection but it gets the job done. There is a electronic safe (free of charge) and wall mounted flat panel TV. The bathroom surprisingly is decently sized, HOWEVER the tub/shower does not have any closures. Meaning, there is NO shower curtain, shower door of any kind. Even though they provide shower handle it is very difficult taking a shower as water will go all over the bathroom. This was my biggest issue with the room, not having a shower curtain/door made showering/bathing 3 times as longer and less enjoyable.

All-in-all, this hotel would get a 5-star rating if they simply put in shower curtains/doors, nonetheless, I would still recommend this hotel.

Room Tip: I didn't see any of the other rooms but based on prior TripAdvisor reviews everyone recommended...
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  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed August 10, 2012 via mobile

We spend our honeymoon there and it was great. Nice neighbourhood, calm street, clean rooms, beautiful and charming furniture, tasty breakfest, kind staff and a funny, old fashioned escalator. Perfect for couples.

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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Woodbridge, Ontario, Canada
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed August 9, 2012

This was our second stay at this beautiful hotel! Some of the staff that was there eleven years ago is still there! The hotel is impeccably decorated. The rooms are a bit small as is standard in most Paris hotels. Here, every square inch is delightfully and efficiently thought out. Walking distance to Rue St. Michel, Rue St. Germain, Odeon and St. Michel Metro stations, the Seine, Notre Dame, the Louvre, etc, etc, etc. Staff is helpful, accommodating, and available to make recommendations, (especially Alex -- Merci, Alex!) Lovely courtyard in the centre of this historical building. Unfortunately, we were asked not to enjoy our snack in the courtyard after a day of shopping and to do so in our room. So I guess the courtyard is just for chatting and smoking (ashtray on table). Breakfast in the vaulted dining room is 14 euros p.p. We opted for Boulangerie Papa on Rue Hughot just off St. Michel (12 euros for 3 breakfasts of freshly squeezed o.j., cafe au lait, and pain au chocolat/croissant).

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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fontaineslux, Directeur général at Hotel Fontaines du Luxembourg, responded to this review, August 13, 2012
Dear Madam, dear Sir,
We thank you for taking time in adding a comment regarding your last stay with us. We are very glad you enjoyed it. Just a little word about the snack in the courtyard. In fact, as we the property runs a bar licence, it may be controlled at any time regarding consumptions and invoices in public areas. This is why, items from the outside cannot be welcomed there. A room is considered as a private area and everyone is free to bring its own products there. As the hotel is non smoking, the opened air courtyard is the only place where smokers are alloweded to enjoy their cigarettes. We hope that will clarify your remarks. We thank you once more for your stay with us and we will be pleased in welcoming you again in the future.
Best regards
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Milan, Italy
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 5, 2012

I stayed in this hotel for a few days New Years 2011 and was satisifed by its quiet and great location right next to the Luxembourg gardens. Especially for such a busy and crazy time the location was ideal and central, but was quite and peaceful at the same time.
The room was a bit small but very nice and the bathroom was quite big. The hotel itself is nicely furnished and the staff was mainly helpful and friendly (with the exception of one member).
They also recommended a couple of resteaurants right on that street which were very good.
In conclusion I would recommend this hotel.

  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Fontaines du Luxembourg

Address: 4 rue de Vaugirard | 6th Arr., 75006 Paris, France
Phone Number:
Location: France > Ile-de-France > Paris > Luxembourg
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Suites
Hotel Style:
#391 Romantic Hotel in Paris
#414 Family Hotel in Paris
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Fontaines du Luxembourg 3*
Number of rooms: 30
Official Description (provided by the hotel):
fontaines du Luxembourg offers, elegance, subtlety and friendliness in an ancient residence, transformed by King Louis XIV to house his grooms. From this flourishing age, the Hôtel Fontaines du Luxembourg has retained purity and calm with its indoor patio covered in Virginia creeper, around which our lounge, reception area and rooms are arranged.Return to the charm of the past at breakfast time. A generous buffet is offered in an authentic vaulted room dating from the 17th century, where a 12th century pillar from the fortified walls erected by Philippe Auguste still remains.The hotel enjoys a central location in the Saint Germain quarter and right off the Latin Quarter.Enjoy a drink in the lounge or in the patio. Room service is available daily, free wifi access, bathrobes. ... more   less 
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Also Known As:
Hotel Luxembourg Paris
Luxembourg Hotel Paris

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