Check In - we had booked a one bedroom instead of two by mistake this was due to some confusion on the hotel website we booked directly, the member of staff tried helping but was not Sympathetic to us, We paid extra to stay as a couple, He was not wearing a name badge and told us the wrong name when we asked him as per our email after we left the hotel. We had to put the deposit down by writing our card details on a piece of paper which is not secure they could be using an electronic system for this
Hotel Room - was spacious and clean with modern art deco. The shower and taps for the bathroom sink didn't always have flowing water. We didn't know how to call the reception to complain we sent the hotel an email with video of our experience but as we never called them at the time they were unwilling to compensate us (number for reception was on back of room card but not on a paper next to the phone).
Breakfast this was an extra which originally we never paid for and were not informed by anyone we could have when we paid more to stay as a couple so we can't comment on how it was.
Mini bar a coke zero was going out of date in ten days’ time