Myself and my partner stayed at the Victoria Palace in November 2012. Having read the reviews on tripadvisor it was such a disappointment. On entering our room we noticed a strong smell of damp, this was confirmed when we looked at the wallpaper. At breakfast the next morning, the brioche was stale and there was very limited choice in comparison to most European hotels. When we raised our displeasure with staff we found them to be haughty and arrogant and showed in the way of sympathy, leading to us requesting a change of hotel from the provider we had booked with. When we lodged our complaints the hotel refused to refund the room cost, despite the photographic evidence we had of damp and the inconvenience it caused us organising to move to another hotel. Thankfully the hotel we moved to was markedly better and left the Victoria Palace standing in terms of the cleanliness and quality of the room, customer service, breakfast and location. We tried at length on our return to obtain a refund, in view of the amount of phone calls we had made to change and the loss of time this had cost us when we could have been exploring Paris, but the hotel refused. Avoid at all costs.
- Official Description (provided by the hotel):
- Located in the Cherche-Midi neighbourhood (Left Bank, near St Germain des Pres), the Victoria Palace Hotel is remarkable for Paris by the size of its rooms, especially the 28 Junior Suites averaging 375 sq ft (35 m²) each. The hotel opened in 1913 and although completely renovated over the years since 2000, the decor remains traditional, luxurious and quintessentially Parisian. For those travelling by car, the hotel has its own garage. The hotel prides itself on its staff's ability to ease guests into a truly Parisian experience : local shops, local restaurants, local markets, etc. There is also a special welcome for children to help introduce them to Paris and the French language. ... more less
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- Also Known As:
- Victoria Palace Paris