Myself and my partner stayed at the Victoria Palace in November 2012. Having read the reviews on tripadvisor it was such a disappointment. On entering our room we noticed a strong smell of damp, this was confirmed when we looked at the wallpaper. At breakfast the next morning, the brioche was stale and there was very limited choice in comparison to most European hotels. When we raised our displeasure with staff we found them to be haughty and arrogant and showed in the way of sympathy, leading to us requesting a change of hotel from the provider we had booked with. When we lodged our complaints the hotel refused to refund the room cost, despite the photographic evidence we had of damp and the inconvenience it caused us organising to move to another hotel. Thankfully the hotel we moved to was markedly better and left the Victoria Palace standing in terms of the cleanliness and quality of the room, customer service, breakfast and location. We tried at length on our return to obtain a refund, in view of the amount of phone calls we had made to change and the loss of time this had cost us when we could have been exploring Paris, but the hotel refused. Avoid at all costs.