Myself and my partner stayed at the Victoria Palace in November 2012. Having read the reviews on tripadvisor it was such a disappointment. On entering our room we noticed a strong smell of damp, this was confirmed when we looked at the wallpaper. At breakfast the next morning, the brioche was stale and there was very limited choice in comparison to most European hotels. When we raised our displeasure with staff we found them to be haughty and arrogant and showed in the way of sympathy, leading to us requesting a change of hotel from the provider we had booked with. When we lodged our complaints the hotel refused to refund the room cost, despite the photographic evidence we had of damp and the inconvenience it caused us organising to move to another hotel. Thankfully the hotel we moved to was markedly better and left the Victoria Palace standing in terms of the cleanliness and quality of the room, customer service, breakfast and location. We tried at length on our return to obtain a refund, in view of the amount of phone calls we had made to change and the loss of time this had cost us when we could have been exploring Paris, but the hotel refused. Avoid at all costs.
- Also Known As:
- Victoria Palace Paris
- Official Description (provided by the hotel):
- The Victoria Palace Hôtel opened in 1913 and since then it has remained a landmark of the 6th arrondissement of Paris. Located on a quiet street off the bustling Rue de Rennes, the hotel truly is an expression of, the Rive gauche. It combines a very Rive gauche sense of understated and un-self-conscious luxury with the obvious advantages of a centrally located, residential neighbourhood. The focus of the hotel has always been on providing its guests with a true, living experience of Paris. That is why the hotel provides little extras such as the self-guided Foodies’ Discovery Trail to the Cherche-Midi Neighbourhood with artisans and markets ; a shortlist (with map) of the best artisanal chocolatiers on the Left Bank ; and an eight-page shopping-guide listing a plethora of boutiques and independent shops alongside some of the more obvious, internationally-known brands.Whilst retaining its traditions (it has been owned by the same family since 1936) the Victoria Palace Hôtel underwent an in-depth renovation in the year 2000 : where once there had been 113 units, today there are only 62 : 30 Rooms (260 square feet / 25 m² on average) ; 28 Junior Suites (375 square feet / 35 m² on average) ; 4 One-Bedroom Suites (approximately 485 square feet : 45 m²). The warm, opulent décor remains classically French, with all the walls covered in stretched fabrics. Everything else was re-thought for the twenty-first century : well-lit marble bathrooms with powerful hair-dryers, a work-desk in every room, voicemail, internet access, etc… Needless to say, all the rooms are sound-proofed and air-conditioned ; bathrobes and slippers are provided for all guests. Last but not least, the Victoria Palace Hôtel has its very own, private garage.In October 2012, and even though it has neither restaurant nor spa, the hotel received an official five-star rating from the French tourist authorities, underscoring the care and attention to detail that we like to think are the hallmark of the Victoria Palace Hotel. ... more less
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