We stayed for four nights and had a fabulous time in Paris. The location of the hotel is good and with a Metro stop literally across the street, it was really easy to get around the city. We also walked a lot from this location - another bonus. The front desk staff and concierge were all extremely helpful and professional. They were more than happy to help with making restaurant reservations and offering help with directions. Great 5 star attentiveness all round. Thank you to the front desk team!
We were also very happy with our room and appreciated that our requests had been noted. Following TA feedback we asked for a higher floor with a room overlooking the street and specifically requested a room that had not previously been a smoking room. No problem at all - and a really comfortable bed and a super clean, well stocked bathroom too, as we would expect from the Baltimore. Stylish, welcoming and some really interesting history to the property. Loved all of that.
What we couldn't quite work out was the apparent lack of attention to detail in some minor but really basic things. For example, our safe didn't work when we arrived. Quickly fixed the next day and apologetic front desk staff who organised for us to leave valuables in the hotel safe but an inconvenience. Another example - we had to ask for coffee to be topped up one day and then were mildly irritated to find that it wasn't topped up again the next day either. We gave up in the end and just went out. But paper coffee cups in the room?? Don't get this at all. If it's a cost cutting measure then it detracts from the 5 star experience. If it's not, then it needs explaining somehow!
Overall we found this to be a really lovely hotel which could be great. We would recommend if you can get a rate you are happy with.
- Also Known As:
- Accor Paris
- Sofitel Paris
- Official Description (provided by the hotel):
- Hotel with multilingual staff; set in a Townhouse dating from 1892; located in city center, 1 km from Eiffel Tower. ... more less
- Reservation Options:
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