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“new hotel” 5 of 5 stars
Review of Hotel O by Elegancia

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Hotel O by Elegancia
3.0 of 5 Hotel   |   19 rue Herold, 75001 Paris, France   |  
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Ranked #275 of 1,796 hotels in Paris
Rotterdam, The Netherlands
Senior Contributor
39 reviews 39 reviews
28 hotel reviews
Reviews in 24 cities Reviews in 24 cities
27 helpful votes 27 helpful votes
“new hotel”
5 of 5 stars Reviewed December 21, 2012 via mobile

Great hotel, nice location, brand new and friendly staff !
Price is ok for a hotel in the centre and it is very modern.
Rooms are small but if you for a citytrip it is more than ok.

Staff by checking inn was very friendly and help you whit everything, I know for sure this hotel will soon in the top 10 of tripadvisor.

Stayed December 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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148 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
The Hague, The Netherlands
Top Contributor
103 reviews 103 reviews
77 hotel reviews
Reviews in 53 cities Reviews in 53 cities
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed December 9, 2012 via mobile

This place was a great surprise.

Friendly staff, really professional and attentive.

The rooms are extremely clean, well decorated and with very comfortable beds. Only weak point is the size of the rooms.

No fitness.

Location Is perfect, 5 min to Chatelet, 7 to the Louvre.

Stayed November 2012, traveled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 4, 2012

We live in the US and stayed for one night at Hotel O in early November. Looks like the hotel came under new management and has been completely renovated in Oct. 2012.

Our expectations were exceeded in every way with this hotel. The rooms were spectacular (beautiful modern designs with stunning color usage and fixtures). The staff were very friendly and helpful and spoke good english. The Louvre was around a 5 minute walk from the hotel and we were able to take the train directly from Charles de Gaulle airport to a stop that is around a 10minute walk from the hotel.

Overall - highly recommended. Looks like the other reviews on tripadvisor are from the previous hotel that was at this location.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed November 20, 2012

I was so excited to stay in this hotel after having stayed last year at the nearby Hotel Crayon which is owned by the same group. Unfortunately the staff at Hotel O have quite a bit to learn about basic customer service.

All was fine until the day I checked out. Our train back to London was at 19:13 in the evening and after having a lengthy discussion with the very pleasant woman at the front desk that morning when we checked out we decided we would come back to the hotel for a 17:00 taxi. She even said "See you at 5pm!" on our way out.

The hotel rung me at 4:30 to tell me my taxi was waiting for me. I explained that I had wanted a taxi at 5pm. That should have been the end of it. But I received a second phone call moments later from the hotel saying that the morning staff had insisted I had booked for 4:30 and when I asked why she was calling me back about to argue about this with me she literally said "Well everyone is saying something different". Is it really important to the hotel's business to ensure that they win an argument with a guest about a taxi? Is that considered good customer service?

When we got back to the hotel - to make matters worse the manager was there - and instead of apologizing to me and smoothing things over - he seemed to also accuse me of having lied to them about really wanting a taxi for 4:30.

After spending 550 euros with them over the weekend I would think they could just let whatever the taxi booking fee they had to pay go. If they are going to argue with a customer about something so trivial what kind of argument would they have say over something more important.

I will certainly not be going back to any of the hotels run by this group if this is really how they think the guests should be treated.

Room Tip: Most of the room's windows face into an air shaft so if you want any kind of sunlight consider b...
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce Z, Directeur général at Hotel O by Elegancia, responded to this review, November 27, 2012
Dear Madam,
You are quite right I do manage both the Hotel Crayon and the Hotel O and I was managing the Hotel Crayon when you stayed last year.
I would like you to know that I was extremely sorry to read the way you felt about your stay in your review. Working for this particular group of boutique hotels allows us to propose a unique experience and to be close to our guests and their requests.
It is my duty to make sure that the requests of our guests are being met in the most efficient way. Especially as our hotel has just opened a month ago and we are aiming at getting to a high level of services.
I am very sorry that you said such a "trivial" event took such a proportion.
If we insisted on calling you a second time it is because the taxi was waiting at the hotel and we needed to understand what happened exactly and especially as we are facing numerous demands of this kind and very often our guests tend to be late, or forget the exact time at which they ordered the taxi and sometimes they even forget having ordered one. That is why we are extremely careful and if it is from our side, we do the necessary reorganization for it not to happen again. I was not implying in any way that you were lying to us.
Once again, I am insisting on the fact that the teams of both hotels respectively are extremely involved and that they really intend to do well.
Sincerely yours,
Bruce Ziesler
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel O by Elegancia

Address: 19 rue Herold, 75001 Paris, France
Phone Number:
Location: France > Ile-de-France > Paris
Bar / Lounge Beverage Selection Free High Speed Internet ( WiFi ) Shuttle Bus service Airport Transportation
Hotel Style:
#171 Romantic Hotel in Paris
#288 Family Hotel in Paris
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel O by Elegancia 3*
Official Description (provided by the hotel):
At the heart of the famous Les Halles district, near the Louvre and the Seine, discover the Hotel O, designed by Ora-Ito and his team. O Hotel is a haven of peace where prevailing welfare and comfort. In the original style of Ora-Ito, the hotel is a harmonious blend of clean lines and soft curves and relaxing. ... more   less 
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Also Known As:
Emeraude Hotel Paris

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