We had very bad experience with this hotel. We made reservation to the upcoming Sunday for 4 nights. We made the reservation over a month a go and our reservation was confirmed by the hotel twice.
Few days ago we suddenly got an email that confirm our cancellation... , we immediately replied that we never canceled and we'd like to confirm our reservation. The answer was that there is nothing they can do and our reservation is canceled..
We tried called and talk to the booking department and they just say they got an email from third party telling them to cancel our reservation..
They admit that we never canceled but they are not willing to do anything to help us!
We tried to talk to the hotel manger which promised me to look into it and call me back "this after noon" it was 3 days ago and they are not answering my mails or phone calls!
So now few days before our visit to Paris we need to find another hotel which will cost us much more in such a short notice.
We wouldn't recommend doing business with this place!
- Official Description (provided by the hotel):
- 4* hotel, 40 rooms, completely renovated situaded next to the Avenue des champs Elysées and the Arc de Triomphe. ... more less
- Reservation Options:
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