We stayed at the Hotel Sydney Opera one night. We made reservations. We arrived after 9:00 p.m. and found the staff to be very friendly and helpful with no hitches at check-in. This is a small hotel where utilization of space has been maximized. Hallways are somewhat tight when attempting to tow luggage, but it works. As for the room, we found it to be small but efficient, very clean and quite cozy. While we would not recommend the hotel for a long-term (more than 3 night) stay only because the room is quite small, we highly recommend the hotel.