We checked into this hotel after 2 miserable nights at the Hotel Muguet, where the air conditioning was broken & 3 different employees told us there was no problem (only after we checked out did we find out, via their management's response to bad TripAdvisor reviews from 3 guests, that the air conditioning was indeed broken but they were waiting on a part to fix it). As we lay awake covered in sweat at the Muguet, we came across good reviews of the Best Western Sydney Opera online & decided to give it a shot. We are so glad that we did! First off, we were greeted by the wonderful Daisy at the front desk. She welcomed us warmly, and was extremely helpful. It was 2 hours before check-in, and there were no double rooms (the kind we had reserved) at the moment, but she told us there was one room available that she thought we would like, and allowed us to take a look at it to see if we liked it before committing to it. (It had 2 twin beds pushed together instead of a double bed, which was fine for us.) The room was larger than our room at the Muguet (for less money), and was nicely decorated and very comfortable. The room also included a mini-fridge and a safe. Most importantly, the air conditioning functioned perfectly. The hotel is within walking distance to many popular sights, and is a short walk from several Metro lines. It's also close to a number of shops and cafes. Daisy recommended Chez Papa to us, and we were not disappointed (don't be afraid of the French menu on display; ask for an English menu). And be sure to take a few steps west of the hotel to see the beautiful Expiatory Chapel. Also, the wi-fi at this hotel is fast, reliable, free, and only requires you to log in once, instead of every time you use it. None of the 3 other hotels we stayed at on this lengthy trip had wi-fi with all of those features. And I know the purpose of going on vacation is not to watch TV, but after a busy and tiring day of sightseeing, sometimes we just like to collapse on the bed and watch a show or two; this hotel features 4 different BBC channels, so we were never at a loss for something to watch when we wanted to. The only negative is that we were awakened around 5:30 each morning by the sound of the garbage truck on the street outside, but the room was so comfortable that we were easily able to fall back asleep. And finally, the small box of chocolates that welcomed us in the room was a lovely touch. We truly felt at home at the Best Western Sydney Opera, and were sad to leave when it was time to move on to the next city on our journey! (p.s. Daisy, we are sorry that you were not at reception when we checked out. We wanted to say goodbye and thank you for being so helpful and friendly to us!)
You may be awakened by garbage-truck noise if you are in a lower room facing the street.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
September 6, 2012
All the Sydney’s staff and I are very pleased to read your comments !
Report response as inappropriate
Thank you very much, it’s really kind of you.
It’s a pity you had a bad experience in the Muguet Hotel, its seems to be a nice place.
Anyway and Luckely you find us !!! so glad you enjoyed your time with us, Daisie is on holiday for the moment, I’m sure she will be so happy to read your comment and have news of you.
Unfortunately the garbage truck service is in the morning in our area, there is no way for us to change it and in a big city we know it’s a trouble for people who are not use of it.
We sincerely hope to welcome you in the futur and don’t hesitate to contact us if we can be of assistance.
Thank you again for taking the time to write a comment,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.