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“Thought I'd died and gone to heaven!” 5 of 5 stars
Review of Saint James Paris - Relais et Chateaux

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Saint James Paris - Relais et Chateaux
4.0 of 5 Hotel   |   43 avenue Bugeaud, 75116 Paris, France   |  
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Ranked #6 of 1,794 hotels in Paris
Spokane, Washington
Senior Contributor
34 reviews 34 reviews
17 hotel reviews
Reviews in 25 cities Reviews in 25 cities
27 helpful votes 27 helpful votes
“Thought I'd died and gone to heaven!”
5 of 5 stars Reviewed April 20, 2014

What can I say - an exceptionally lovely property, tastefully elegant and chic. We were upgraded to a deluxe suite as well which sealed the deal, as it were. Breakfasts were lovely. Reception staff were welcoming and Pascal, the concierge was helpful and charming.

I would definitely stay at the St. James again and am eager to try other hotel members of the Relais et Chateaux portfolio.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yves_Monnin, Directeur général at Saint James Paris - Relais et Chateaux, responded to this review, May 1, 2014
Dear DoctorY,

Thank you so much for staying with us and for posting this very kind review! We all hope to have the pleasure of welcoming you back to the Saint James Paris soon and are confident you will have a wonderful time experiencing Relais & Châteaux properties throughout the world.

Yours sincerely,
Yves
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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409 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
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English first
London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 10, 2014

We stayed here for a few nights on a mini honeymoon. got a lovely upgrade and champagne, breakfast in the room every morning, they even decorated the room with flower petals, not exactly my cup of tea, but the wife loved it. Concierge was very helpful, from tips for using the metro to booking at 2 very hard to book restaurants.
Decor was very parisian, red, black and leopard print in our room, not to my taste but nicely done.
The hotel is set in its own grounds and is very peaceful at night.
A very good hotel at a very reasonable price, we looked at the bristol and a few others first and were amazed at the quality from the saint james. thanks you very much.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yves_Monnin, Directeur général at Saint James Paris - Relais et Chateaux, responded to this review, April 11, 2014
Dear Mr H.,

Thank you very much for choosing to spend your mini-honeymoon with us and for taking the time to share your experience on TripAdvisor. We are happy to read that you enjoyed our property as well as the services of our Concierges Clefs d’Or. Each of our rooms and suites is different and I am sure we could have found one matching your personal taste better, please do not hesitate to ask next time you visit!

We hope to have the pleasure of welcoming you back often to our little chateau in Paris.
Yours sincerely,
Yves
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Tetbury
Senior Contributor
37 reviews 37 reviews
24 hotel reviews
Reviews in 19 cities Reviews in 19 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed April 9, 2014

What a surprise! An extraordinarily grand and elegant hotel slightly out of the way but well worth the detour. Striking decor throughout, delicious food and very attentive staff. What more could one want? We will definitely return.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yves_Monnin, Directeur général at Saint James Paris - Relais et Chateaux, responded to this review, April 11, 2014
Dear Luxuryloafers,

Thank you very much for finding us! We are very happy to read that you enjoyed your experience at our little chateau, hidden in its gardens, minutes from the Trocadero, Victor Hugo avenue and Champs Elysées. As you kindly mentioned, we do our best to offer a truly caring and personalized service, and our Chef Virginie Basselot just received her first Michelin star.

We all hope to have the pleasure of welcoming you back soon!
Yours sincerely,
Yves
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Zurich, Switzerland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 7, 2014 via mobile

Bambi Sloan did a great job redecorating this charming hotel. Staff, especially at reception was very friendly and helpful. We have felt like home, especially with Pilou the black cat who gave the hotel its personal touch.

  • Stayed April 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yves_Monnin, Directeur général at Saint James Paris - Relais et Chateaux, responded to this review, April 11, 2014
Dear Uhuj,

Thank you very much for your very kind review! It is a pleasure for all of us to read that you enjoyed the crazy-chic décor imagined by Bambi Sloan for our home, as well as our services. Pilou and our entire team look forward to welcoming you back in the future.

Yours sincerely,
Yves
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 6, 2014

A truly unique hotel, beautiful rooms, was given one with two floors. Wonderfully appointed rooms, great service. Perfect for a romantic getaway. Enjoy the quiet gardens for a drink. Would stay here again in a heartbeat, a great Parisian experience a million miles from the tourist traps located more centrally.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yves_Monnin, Directeur général at Saint James Paris - Relais et Chateaux, responded to this review, April 11, 2014
Dear Zane_8,

Thank you very much for choosing our little chateau and for taking the time to post such a kind review! I am very happy to read that you enjoyed your time with us in our Parisian home, surrounded by its gardens, yet at a 10-minute walk from the Arc de Triomphe. It would be our pleasure to welcome you back, hopefully very soon!

Yours sincerely,
Yves
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco
Top Contributor
52 reviews 52 reviews
40 hotel reviews
Reviews in 22 cities Reviews in 22 cities
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed April 6, 2014 via mobile

You would get better value staying elsewhere. While the staff was very nice, they did not do a good job with following up with requests to make the stay better. One example was the temp in the room. I asked multiple times for someone to come check the system (the room was stifling hot). Each time, I was told someone was on their way but no one checked on it. Finally, someone did come and they said the air con is not "on" in the winter and I should open my window. At some point, while there was still things wrong with the room, I knew it wasn't worth bringing to the attention of the staff. Breakfast was good, room decor was nice but very dark. They highlight of the stay was the spa. It was excellent. Worth staying elsewhere and then just booking a separate appointment.

Stayed March 2014, traveled solo
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yves_Monnin, Directeur général at Saint James Paris - Relais et Chateaux, responded to this review, April 11, 2014
Dear Guest,

I thank you for staying with us and am truly sorry to read that your felt one of your requests was not handled efficiently enough, especially since you generally liked the service of our staff, the décor of your room, the quality of breakfast and the Guerlain treatments of our spa.
We will ensure a better communication on heating and air-conditioning to avoid future misunderstandings. Should you choose to give us another chance, please specify that you would like a brighter room, as each of them is different. I am also onsite and happy to meet each of our guests for any questions or issues they would like to address during their visit.

Yours sincerely,
Yves
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warwick, Rhode Island
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 4, 2014 via mobile

Perfect in every way! Beautiful property, exquisite furnishings and artwork. Delicious food and wines. Professional, friendly, helpful staff. Everything one would expect from a Relais & Chateau property!

Stayed March 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yves_Monnin, Directeur général at Saint James Paris - Relais et Chateaux, responded to this review, April 11, 2014
Dear Mrs A.,

Thank you so much for staying in our Relais & Châteaux property in Paris and for writing this very kind review! I don’t know if we are perfect in every way at all times, but we strive to offer a genuine experience to each of our guests with a truly personal and authentic service in this fantastic and very unique setting.
We all hope to have the pleasure of welcoming you back often in the future and to become your home when in Paris.

Yours sincerely,
Yves
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Saint James Paris - Relais et Chateaux

Address: 43 avenue Bugeaud, 75116 Paris, France
Phone Number:
Location: France > Ile-de-France > Paris
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites
Hotel Style:
#2 Romantic Hotel in Paris
#5 Spa Hotel in Paris
#6 Luxury Hotel in Paris
#31 Business Hotel in Paris
#45 Family Hotel in Paris
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Saint James Paris - Relais et Chateaux 4*
Official Description (provided by the hotel):
A few steps from the Champs-Elysées, the Saint James Paris is a 100-year old château surrounded by its own private garden, offering a unique experience of grandeur and intimacy, classicism and extravagance. Each of the 48 spacious suites and rooms exudes its own atmosphere. This eccentric family home also offers a mythical library-bar, a restaurant with Chef Virginie Basselot, a one-of-its-kind terrace in the garden, and a spa in partnership with Guerlain offering treatment rooms, steam-rooms and fitness. A member of Relais & Châteaux. ... more   less 
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Also Known As:
Saint James Paris Hotel Paris
Saint James Hotel Paris

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