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“Outstanding hotel in great location” 5 of 5 stars
Review of Saint James Paris - Relais et Chateaux

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Saint James Paris - Relais et Chateaux
4.0 of 5 Hotel   |   43 avenue Bugeaud, 75116 Paris, France   |  
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Ranked #7 of 1,794 hotels in Paris
Madrid, Spain
1 review
“Outstanding hotel in great location”
5 of 5 stars Reviewed July 16, 2013

A 15 minute walk from L'arc de Triomphe as well as from the Eiffel Tower, this wonderful hotel is splendidly run. From the complimentary room upgrade to the excellent advice of the extremely knowledgeable and helpful concierges, our one week stay was special in every way. While in a quiet residential area, there are plenty of coffee shops, restaurants and other shops around, and there is a metro station just 100 metres from the front door. All in all, highly recommendable!

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yves_Monnin, Directeur général at Saint James Paris - Relais et Chateaux, responded to this review, August 7, 2013
Dear Mr C.,

I thank you very much for choosing to stay with us for a full week. We are truly happy to read that every aspect of your experience was up to your expectations and that you would recommend our little chateau to Trip Advisor readers.

We all look forward to serving you again soon and to becoming your home in Paris!

Yours sincerely,
Yves Monnin, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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409 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Pune, India
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 14, 2013

We stayed 5 nights at this boutique hotel in the heart of Paris. The experience from check in through check out was superb especially the front office and concierge. The room (suite) was very comfortable though the sofa cum bed in the living room where our children slept could have been better (the sofa cum bed bedding leaves quite a bit of the metal frame of the bed exposed)! The concierge in particular was extremely helpful (tickets to the louvre, useful tips, restaurant suggestions and bookings etc). Our overall experience would have been "excellent" but for the service at the bar and outdoor restaurant. They are either understaffed or lack the training - we were not given a drinks menu for 15 mins on the second day so we actually left! I complained to the manager and the next day service was better to start with. Then the waiter spills a whole glass of Euro 65 wine and does not even apologise profusely!! So rude. All through the meal, there was a corporate event on the terrace and everybody was running around ignoring us. We poured our own wine out of the bucket and generally felt quite angry at the whole experience.

Barring the bar/terrace experience, highly recommend the hotel. Just a suggestion to the hotel - pls fix the bar service standards and etiquette and throw in breakfast with the room tariff given that we paid an average of Euro 1000 per night.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yves_Monnin, Directeur général at Saint James Paris - Relais et Chateaux, responded to this review, August 7, 2013
Dear Sir,

I thank you very much for choosing us for this family stay and for this extensive review. I am glad that you enjoyed our location, décor and services overall, but truly sorry to read that your experience at the bar and terrace were not up to your justified expectations.
Our service teams are generally praised, nevertheless we will put more efforts into this area and I assure you that your next experience with us will be truly “excellent”.

Looking forward to welcoming you and your family back,
Yours sincerely,
Yves Monnin, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Laguna Beach, California
Top Contributor
110 reviews 110 reviews
27 hotel reviews
Reviews in 22 cities Reviews in 22 cities
91 helpful votes 91 helpful votes
5 of 5 stars Reviewed July 9, 2013

We celebrated our 20th Wedding Anniversary by traveling to several cities in Europe, including Paris, and we chose this hotel based on the TripAdvisor reviews. We were not disappointed, as the hotel lived up to the very positive TripAdvisor reviews. The Saint James staff upgraded us to a Jr. Suite with a beautiful sun room and lots of space. The room was large enough that it felt like our own Parisian pied-à-terre, which was really cool! The hotel and our room helped contribute to a wonderful stay in Paris. We were looking for a very Parisian hotel experience and this hotel delivered. We enjoyed the breakfast, plus the staff was very warm and friendly. If I were to give one small negative on the hotel, it might be its location. The hotel is located in a quieter upscale residential area of Paris and is further from restaurants, and the sites, than other hotels we have booked in Paris. However, the Metro stop is very close and convenient to the hotel--just don't expect to walk out the front door and find cafe's, bistros, boulangeries, chocolatiers, or fresh crepes, but you can get to those places quickly by Metro. We could walk to the Champs Elysees in about 15 minutes. So, if you like to be in the middle of the action, this is not your hotel, but if you want an elegant upscale Parisian sanctuary, this is the place.

Room Tip: Best view is of the front fountain courtyard area.
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yves_Monnin, Directeur général at Saint James Paris - Relais et Chateaux, responded to this review, July 12, 2013
Dear guests,

Thank you very much for choosing to celebrate your 20th anniversary in our little chateau! I am very happy to read that you liked the décor of our room, your breakfast and the service of our teams.
While the 16th district is indeed upscale and residential, it is also an area known for exclusive shopping and some wonderful gourmet experiences. There are excellent restaurants, boulangeries, pâtisseries and chocolatiers at a 3-minute walk on Avenue Victor Hugo. The places we especially recommend in the direct neighborhood are listed on a map available at the hotel, and of course our concierges are always happy to advise great spots nearby.

Looking forward to welcoming you back soon,

Yours sincerely,
Yves Monnin, General Manager
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Jeddah, Saudi Arabia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 6, 2013

We stayed here for 5 nights in between a London trip, June 2013. I had discovered the hotel online. We were very very pleased with our stay. The room designs are an epitome of elegance. I couldn't believe my eyes at how beautiful the interior designs were. the walls were adorned in fabrics (not wallpaper). Bathrooms spacious with lovely amenities. The gym & spa were both superb! Breakfast was something to look forward to, with great staff available to prepare almost anything you want in addition to the buffet. Gorgeous garden with unique hit air balloon themed seating area (must see). Concierge always very helpful. They are quite strict on check out times. The Metro station is exactly a 2mins walk, with a late night mini market just across the road (very handy). I will definitely come here again :-) This is truly a 5 Star+ hotel.

Note - Rooms are fully carpeted & walls adorned in fabric (as pretty as they are), which set off my asthma. Watch out for asthmatics.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yves_Monnin, Directeur général at Saint James Paris - Relais et Chateaux, responded to this review, July 12, 2013
Dear Kanari K,

Thank you so much for choosing us for your stay in Paris, and for posting this great review! We are glad you enjoyed your Saint James Paris experience.
Please be sure that we always do our best to accommodate early check-in and late check-out requests, but with only 48 rooms and suites these are not very easy to achieve, especially during peak season.
We all look forward to welcoming you back soon!

Yours sincerely,
Yves Monnin, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naarden, The Netherlands
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 30, 2013

Saint James Paris is our favourite 5 star experience when traveling by car. Not only the superb balanled quality of the hospitality, rooms, service and restaurant makes Saint James a must to do when vistiting Paris but also it's unique location in the heart of the city but with the privacy and quiteness of the countryside.

Room Tip: Have been staying in all the available rooms from the suite to the little separate house at the entr...
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  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yves_Monnin, Directeur général at Saint James Paris - Relais et Chateaux, responded to this review, July 3, 2013
Dear Guests,

Thank you so much for taking the time to post this great review that will without a doubt encourage TripAdvisor readers to visit our little chateau!
We are especially grateful of your mentioning our rooms, restaurant and services. It is also true that by car, the Saint James Paris is easily accessible and that the complimentary parking in our closed courtyard is quite a unique asset in Paris.
Returning guests like you contribute greatly to the homey feeling we do our best to provide and we all look forward to serving you again soon.

Yours sincerely,
Yves Monnin, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
long island, ny
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 30, 2013

we arrived in Paris after 5 days in London on a 2 city trip celebrating our 40th anniversary.
we selected the St james Paris based on Trip Advisor rating and comments. They did not disapppoint at all.
From the moment we arrived and drove through the beautiful entrance to the courtyard til we got up to our room we were in awe of the beauty of this hotel. We were told they just made a major renovation and it was magnificent.
our room was upgraded and we overlooked the courtyard. we had a corner room so there were 3 sets of large terrace doors that we could open and view the area. It was also great sleeping with the doors open for fresh air as the weather we on the cooler side (morning noises were a bit loud as it is in the city but not so bad).
The room was large and had all we needed. the amenities including the nightly turn down service were as good as it gets. The WiFi was also working well.
The location of the hotel was good. we were 10 minutes from the Arch De Triomphe, 15 minutes from the Eiffel Tower and 15 minutes from Champs de Elysees. There were many cafe's within a 10 minute walking distance as well as the Metro and the RER.
The staff was great. Christian, the head concierge, and his staff were very helpful in recommending tours (that we set up some in advance) and how best to get around the city for us first timers.
The restaruant was very nice as was room service. Everyone in the hotel went out of their way to make your stay feel special.
The key to the room is magnificent. I could only imagine people stealing them due to how unique they are. But I doubt anyone leaves without dropping it at the front desk. I was going to buy mine but at 80 Euro's it was easier to take a picture.
we highly recommend the St James Paris to anyone who likes a hotel that makes you feel special when you stay and where the staff knows you by name.

Room Tip: I like the front facing room as you can see a few streets from the windows
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yves_Monnin, Directeur général at Saint James Paris - Relais et Chateaux, responded to this review, July 5, 2013
Dear guests,

Thank you very much for choosing the Saint James Paris to celebrate your 40th anniversary and for your first visit to the City of Lights! I am glad to read that you based your choice on TripAdvisor reviews and that your experience was up to your expectations. The Saint James Paris is an ideal base to start exploring the city, calm and hidden from the crowds but close to the major attractions, and our concierges are always eager to share their knowledge and to put together personalized itineraries.
The feedback of our guests is a great incentive for each of us and I would like to thank you as well for your special mention to our teams. We all look forward to welcoming you back soon and to become your home in Paris.

Yours sincerely,
Yves Monnin, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
5 of 5 stars Reviewed June 29, 2013

my stay with you WAS SPECTACULAR!

Your concierge's and all staff were exceptional! Florence was delightful and I was treated with such courtesy.

I consider your hotel my favourite and look forward to a return visit!

It all started with emails between myself and Maxime, where all my questions were answered and things were arranged for me.

When I arrived I was made to feel welcome. The room was well appointed and lovely. The bathroom was an oasis. Reflexology treatment was very nice. The bar and dining room were luxurious and quality of food and presentation were awesome.


Pilou I think was my most unexpected joy and delight! Being an avid animal lover I was thrilled to see the cat wander through the hotel!

Thank you to all who made my stay the most delightful experience!!!!

Room Tip: talk to the staff and have them arrange your stay.... stress free and lovely!
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  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yves_Monnin, Directeur général at Saint James Paris - Relais et Chateaux, responded to this review, July 3, 2013
Dear MarviMelissa,

On behalf of our entire team, I would like to thank you for this extremely enthusiastic and heartwarming review. We are delighted to read that every aspect of your stay was up to your expectations and that you were sensible to the services of our team.
As you kindly mention, we do our best to cater to every special request and to offer a true personalized experience to each of our guests. Pilou and all of us look forward to welcoming you back in a near future.

Yours sincerely,
Yves Monnin, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Saint James Paris - Relais et Chateaux

Address: 43 avenue Bugeaud, 75116 Paris, France
Phone Number:
Location: France > Ile-de-France > Paris
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites
Hotel Style:
#2 Romantic Hotel in Paris
#5 Spa Hotel in Paris
#6 Luxury Hotel in Paris
#30 Business Hotel in Paris
#47 Family Hotel in Paris
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Saint James Paris - Relais et Chateaux 4*
Official Description (provided by the hotel):
A few steps from the Champs-Elysées, the Saint James Paris is a 100-year old château surrounded by its own private garden, offering a unique experience of grandeur and intimacy, classicism and extravagance. Each of the 48 spacious suites and rooms exudes its own atmosphere. This eccentric family home also offers a mythical library-bar, a restaurant with Chef Virginie Basselot, a one-of-its-kind terrace in the garden, and a spa in partnership with Guerlain offering treatment rooms, steam-rooms and fitness. A member of Relais & Châteaux. ... more   less 
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Also Known As:
Saint James Paris Hotel Paris
Saint James Hotel Paris

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